Mondelēz International, Inc.empowers people to snack right in over 150 countries around the world. We are leading the future of snacking with mouth-watering iconic brands such as Oreo, belVita, LU and Ritz biscuits; Cadbury Dairy Milk, Green & Blacks,Milkaand Toblerone chocolate; Philadelphia andDairyleacheese; and Maynards Bassetts, Trebor and Trident gums.Our morethan 80,000 colleagues around the world are key to the success of our business. Great people andgreat brandsThat’swho we are. Join usonour journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelez Digital Services(MDS)is the digital arm focused on empoweringevery aspect of our global organization through excellence in process, technology, and servicesThis includes investing in growth-enabling solutions as well as systemsanchored on right technology and capabilities, powered by better datathat serve the needs of our Consumers, Customers, and end-to-end supply chain (procurement to manufacturing, and customer service tologistics)

Key Responsibilities

• Lead design workshops to document design, leveragingRefModel-driven best practices for design and for non-standard areas, evaluating contextualdesigning Map the requirements to theRefModeland work with the o9 PMM/Product teams to design the new workflows, ensuring the business processes adhere to the o9 functionality

• Develop a comprehensive technical blueprint outlining the architecture of the o9 planning solution, including software, hardware, and network components

• Work witho9 DevOps and the Technical Architect toestablishthe tenant landscape and integration design

• Proficiencyin architecting and deploying data engineering workflowsutilizinga benchmarkdata integration product.Technicaldatavalidation withdbt,icedq,databricksor similartools                                                   

• Experience driving daily technical and design direction in o9

• Adapt the dynamic needs of the business and ensure o9 is positioned to driveoptimalbusiness value

• Focus on driving o9 across supply chain elements, including across Supply Control, Supply ManagementReview,LPSolverand Integrated Supplier Planning in o9

• Work closely with development teams to ensure the solution is implemented according to the defined architecture and meets business requirements.

• Own and manage o9SPproduct roadmap and prioritization of features to be enabled in MDLZ

• Document methodologies and ensure best practices are followed for continuous process improvement

• 12-15overallyearsofexperience

• More than4-5years’experiencewith the o9 platform, including configuration,customization, and integration

• TechnicallyhandsonSQL,MySQLtobeabletomanageo9 SSISlayer

• Deepextertisein SCS solver setupandstabalization

• Technicallyhandsonmathematicalmodels,predictivemodelsdesirablepython&pyspark

• Experiencein GIT,Kubernetes,Containerizationwillbeplus

• Experiencecodereviews,codepacking,codebatchdependencymanagement &librarymanagement

• Largeglobal team management,includinginternalandcontractresources

• Familiaroperatinginlargeandcomplexmulti-nationalorganizationstocreatealignmentforherhisstrategicprioritiesacrossadiverserangeofinternalandexternalstakeholders

PersonalandLeadershipSkills

• Largescaleprogramdeliverymanagement

• Patienceandperseverancetopursueresultsdespiteconstraints;comfortablewithambiguity;andconfidently,managesriskanduncertainty;drivenandresultsorientedandholdsselfandothersaccountable

• Highlycollaborativeandtheabilitytoinfluencecross-functionalteamsandworkacrosslevels

• Executiondiscipline –followingthrough,settingafocusedstrategicagenda,ensuringthehighestlevelofexcellenceanddeliveringresults

• Naturallycurious,withapassionforlearningandfindingnewsolutionsthatenhancebusiness performance.

2. Service Management:

• EnsuresaccomplishmentofSupportServiceLevelObjectivesandKeyPerformanceIndicatorsworkinginpartnershipwithServiceProvidersandSoftwareVendors

• EnsuressupportservicesreadinessfornewmajorreleasesrolloutsSupervisesadequateTransitiontoSupport

• ManageE2Esupportprocesses forallapplicationsunderRTR &PlanningTowers

• Provideongoingsupportto resolve openissuesandcontributeto designimprovements

• Highlevelofcustomersatisfactionmeasuredthroughdirectfeedbackfromstakeholders

• Effectiveweeklymonthlycallwithbusinesspartnersandstakeholders

• E2Eontimecommunicationsonhighseverityissues

• CompliancetogloballyagreedMondelezServiceLevelAgreements-Ensuretechnicalissuesareresolvedeffectivelyandefficientlyincludingescalationasrequiredas perthedefinedMondelezServiceLevelAgreements

• Provide“rootcauseanalysis”todrivesustainableimprovementinoperationalperformance

• ChangeandReleaseManagementprocessadherence

• Ownuptransformationinitiativesidentifiedbytheglobal team for AMEAregioninthepursuitofBest-In-Classnext-gensupport

• Escalationpointsforincidentsandincidentresolutionfacilitator

• JointlywithPartner,establishes,collaborates,andmonitorsaContinuousImprovementplantoidentifyandremovetheservicedeliverygaps.

• Establishesweeklyandmonthlyservicestatusreviewmeetingswithkeystakeholders(Business, ISandServiceProviders)

• MonitorsOLAagreements,ensuringseamlessendtoenddeliveryofservices

• Performoutofhourssupportduringcriticalincidents