Job Description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Application Deadline: Until Filled

Location: Tainan Taiwan

Professional Area: Production

Contract Type: Permanent

Professional Level: Experienced

Work Group Level: WG4

Reporting to: Wing Tsao, Make & Pack Manager

TA POC: Awen Neo, Talent Attraction Specialist

EOL Supervisor

Act as the owner of the End-of-Line (EOL) operations. Oversee EOL safety, product quality, machine operations, autonomous maintenance, and workplace housekeeping to ensure smooth production line operations and achieve safety, quality, and production targets. Manage subordinates and oversee daily production line activities in accordance with company policies and procedures.

As EOL Supervisor, you will be responsible for the following:

1. EOL Daily Operations Management

• Take full responsibility for the assigned EOL production area, ensuring safety, quality, equipment reliability, production targets, productivity, and cost control are achieved.

全面負責指定 EOL 生產區域的日常運作，確保安全、品質、設備可靠度、生產目標、生產效率及成本控制均符合要求。

• Supervise daily production activities, assign tasks based on production plans, monitor progress, and coordinate manpower and shift arrangements, including employees' vacation schedules.

監督每日生產活動，依照生產計畫分配工作並追蹤進度，同時協調人力及輪班安排，包括員工休假規劃。

• Lead daily shift handovers, production meetings, and line activities such as brand changes, cleaning, inspection, lubrication, and stock counting.

主導每日班別交接、生產會議及產線活動，例如品牌轉換、清潔、檢查、潤滑及庫存盤點。

• Ensure the implementation of IWS standards, including DDS and EO Coaching, and use DMS tools to monitor team performance and continuously improve KPIs.

確保 IWS 標準落實執行，包括 DDS 及 EO Coaching，並運用 DMS 管理工具追蹤團隊績效及持續改善各項 KPI。

• Promote a zero-quality-incident culture by regularly communicating quality expectations and ensuring all team members understand the importance of product quality.

建立零品質事故的文化，定期向團隊宣導品質要求，確保所有員工了解並重視產品品質。

1. Continuous Improvement and Problem Solving

• Lead root cause analysis of equipment issues, production defects, and customer complaints. Drive corrective actions to improve product quality and production efficiency.

主導設備異常、生產缺失及客戶客訴的根本原因分析，推動改善措施以提升產品品質及生產效率。

• Lead and participate in improvement projects related to safety, quality, spare parts costs, and equipment performance. Encourage team members to provide improvement suggestions.

主導並參與安全、品質、備品成本及設備效能相關的改善專案，鼓勵團隊成員提出改善建議。

• Ensure production line standards are properly followed and maintained, including Clean-Inspect-Lubricate (CIL), Defect Handling (DH), and Incident Elimination.

確保產線標準獲得正確執行與維護，包括清潔、檢查與潤滑（CIL）、缺陷處理（DH）及事故消除。

• Develop short-term (within 24 hours) and medium-term (within 90 days) action plans, set priorities, and follow up on improvement progress.

制定短期（24 小時內）及中期（90 天內）的改善行動計畫，設定優先順序並持續追蹤執行進度。

1. Safety and Regulatory Compliance

• Ensure the production area complies with workplace safety requirements, factory regulations, and applicable EHS standards. Work closely with the EHS team to maintain a safe working environment.

確保生產區域符合工作場所安全要求、工廠規定及相關環安衛標準，並與 EHS 團隊合作維護安全的工作環境。

• Monitor employees' safety awareness and ensure they follow safety procedures. Identify and address unsafe conditions and behaviors to prevent workplace accidents.

監督員工的安全意識及安全作業程序的遵守情況，及時發現並改善不安全的環境與行為，以預防職場事故。

• Maintain production area housekeeping standards and ensure the implementation of 5S3R as part of daily operations.

維持生產區域的環境整潔標準，並確保 5S3R 落實於日常工作中，建立良好的工作習慣。

• Report accidents, near misses, and unsafe conditions to supervisors, and take appropriate actions to prevent recurrence.

主動向主管通報職業災害、虛驚事故及不安全情況，並採取適當措施防止類似事件再次發生。

1. People Management and Team Development

• Recruit, lead, motivate, and develop team members. Provide clear work directions, responsibilities, and performance expectations.

負責團隊招募、領導、激勵及人才培育，明確設定工作方向、職責及績效目標。

• Provide regular coaching and feedback, recognize good performance, and address performance gaps through proper follow-up and development plans.

定期提供指導與工作回饋，肯定良好表現，並透過追蹤及培訓計畫改善員工的績效落差。

• Manage team communication, conflicts, and collaboration to maintain a respectful, positive, and productive working environment.

管理團隊溝通、衝突及合作關係，建立互相尊重、正向且有效率的工作環境。

1. Other Responsibilities and Training

• Handle additional tasks and improvement projects assigned by the direct manager based on business needs.

依照業務需求及直屬主管指示，執行其他相關任務及改善專案。

• Participate in training on different production machines, equipment operations, autonomous maintenance, and basic repair skills as required by the company.

依公司安排參與不同生產設備的操作、自主保養及基本維修等相關訓練，持續提升設備操作與維護能力。

Requirements:

• Bachelor’s degree or equivalent qualification, preferably in an electrical, engineering, or other technical field.
• Minimum 5 years of hands-on experience in electrical control systems, robotics, automation systems, and packaging machinery, including machine operation, troubleshooting, and maintenance.
• At least 3 years of experience leading small teams, with the ability to manage daily operations, assign tasks, and monitor team performance.
• Strong project management skills, including the ability to plan, coordinate, execute, and follow up on improvement projects.
• Good communication and interpersonal skills, with fluent Chinese and basic to intermediate English communication skills (both verbal and written). Proficient in Microsoft Office applications.
• Strong technical knowledge of production line operations, with a good understanding of relevant labour laws and regulations.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.