Job Description

Ambrose Construct Group is seeking an experienced and detail-oriented Escape of Liquid Decline Supervisor to join our team. Reporting to the National Make Safe Leader, you will play a key role in rapidly assessing claims, identifying potential policy exclusions, and delivering high-quality reporting to insurers to support timely claim decisions.

About the Role

In this role, you will:

• Identify and assess claims that may fall outside policy coverage
• Conduct virtual assessments and coordinate trades to gather evidence
• Prepare clear, accurate insurer reports and causation assessments
• Work closely with Claims, Make Safe, and Head Office teams to ensure timely outcomes
• Maintain strong communication with customers, insurers, and internal stakeholders
• Update internal and insurer systems and ensure all documentation is accurate
• Drive efficient claim outcomes while delivering exceptional customer service

About You

You'll have:

• Experience in insurance, claims, construction, restoration, or a related field
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• The ability to prioritise competing deadlines in a fast-paced environment
• A high level of attention to detail and accuracy
• Knowledge of building practices, OH&S requirements, and construction standards (preferred)
• A positive, professional, and customer-focused approach

What Ambrose Construct Group can offer

• A supportive, safe, and encouraging workplace culture with a passionate team who are proud of their work.
• A competitive remuneration package based on your experience level.
• Access to our Employee Assistance Program.
• A Referral program that awards you with $2000 for referring a successful candidate, so you can be rewarded for supporting your team’s growth.
• A seamless induction, professional development and learning opportunities.
• Modern office facilities and resources.
• Staff morale and engagement initiatives such as fortnightly morning tea and monthly BBQ.

Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: Only short-listed applicants will be contacted.

If this sounds like the role for you, apply now!