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About this opportunity:

The EOE Process Improvement Manager within SL Operate Service Management is responsible for designing/deploying scalable processes, aligned to ANO strategy and ensuring the processes are best in class, with continuous improvements via best practices.

What you will do:

• Collaborate with EOE Process Governance Manager and Portfolio Managers to design and develop scalable and standardized process solutions taking into account the alignment with TM Forums ANO framework.
• Engage with MS Business Units to co-develop fit-for-purpose process deployment strategies that align with delivery goals and contractual commitments.
• Revise and optimize existing system logic and procedures for improved process efficiency and integration with broader process architecture.
• Drive Process development initiatives for MS Contract, including pre-sales, post-sales, and continuous improvement efforts across Managed Services (MS) business units.
• Contribute to RFP responses by tailoring MS Process and MSTOP/EOE framework solutions to address customer and internal Ericsson requirements.
• Expand the MS Process portfolio and footprint by engaging across Business Units (BUs) and Customer Units (CUs) to meet evolving needs.

The skills you bring:

• Industry experience: 8+ years.
• BSc/BTech/BE or equivalent degree.
• Managed Services hands-on experience within NOC/ MSCLT.
• Basic telecom knowledge.
• Trained or certified on the process framework of ITIL and/or eTOM.
• Excellent knowledge of MSDP tool suite and Automation, AI/ML & Analytics, BPMS etc.
• Ability to explain relevant Process frameworks.
• Knowledge about TMForum ANO framework.
• Six Sigma / Lean training and implementation experience Working knowledge of relevant ISO Standards.

Note- All academic credentials must be from recognized and accredited institutions and are further subject to verification.