GENERAL DESCRIPTION
ToensuresmoothrunningandworkflowintheCCXonadailybasis
S :
ResponsibletoattendtoallpatientsarrivingatMainLobby.
Tobealertandprovideassistancetoguestsenteringandexitingthemainlobbyentrance.
Toescortguests,whenevernecessarytodistantlocationswithinthehospitalpremises
Toprovideporterservicetopatientsadmittinganddischargingfromthehospital,upon request from guests and/or wards.
ManagingIncomingCall
Toreceiveallincomingcallsandredirectthemtothecorrectextensions.
Torecorddate,time,extensionnumberandnameofpersonanddept.makingthecall.To
recordifitis personalorofficial.
Torecordalldetailsoftime,date,nameofcaller,ext.noandnatureofcall.
Handlingofgeneralinquiriesandcomplaints
Toensurethatallenquiriesorcomplaintsreceivedfromthecustomerisfollowedthrough.
Toensurethatcorrectinformationisgiventocustomers atalltimes
Togreetcallerscourteouslyandtakedownmessagesaccurately.
Clericalduties
Toensurethattheofficelobbyareais cleanandneatatalltimes
Totypememosandlettersasperinstructiongiven.
Tomanagethereadingareae.g.arrangementofbooks,newspapers,magazines.
ToensurethatallflyersandbrochuresarewelldisplayedattheCCX.
Ensurethepoliciesonpatient’sandfamily’srightsareaddressedatalltimes
Responsibleandaccountabletoachievetheneedsofthepatient’sandfamily’srightsatalltimes
EnsureadherencetoStandardPeoplePractice(SPP)
ToadheretoStandardPeoplePractice(SPP)atalltimes
Toassistinanyotherresponsibilityasdeemednecessarybythe HeadCCX To perform any other duties as and when required by the management.
JOBREQUIREMENT
Education:
Diplomainbusinesswithknowledgeandskillsinhandlingcomplaints
OrSPMwithproficiencyinspokenEnglishandBahasaMalaysia.
KnowledgeandExperiences:
Minimum1yearsexperienceinanyservicingenvironments
Specialskillsrequired
ProficientinwritingandconversinginEnglishandBahasaMalaysia.
Caring,honest,andresponsibleworkersandteamplayer
MicrosoftOfficeliteracy
Personalattributes
Personable, responsible, mature, sensitive,confidentand well presented. Highly motivated with a sincere commitment to qualityimprovement. Excellent team player. Able to portray an image of high qualityofthehospitaltothePatientsand/ orVisitors.Mustbeabletodealwithstaffatalllevelsoftheorganization.
Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.
MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.
With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.
Building the workforce of the future…Today. We invite you to be part of our team!
Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.
