1) SUMMARY OF DUTIES
Responsibleinassistingattending to and compile information on customer complaints/feedback,assistingfrontline service, telephone operator service,preparing telephone roster,clinic service and preparation of necessary reports.
2) JOB DESCRIPTION
Call Center
Toreply to enquiries from WhatsApp (Marcomm & CCX) and Email.
To update in group task force CCX if any complaint received.
Sentpatient's detailto CA, lab,Xray, physiotherapy,HSUfor appointment.
Toupdate patient detail in excel report.
Follow up with CA for pts appointmentFomina.
To update appointment enquiries lead inexcel(weekly).
Checkingnew package with marcomm.
To updatenew packagewithCCX teamcheck & study terms & condition for every new package.
Complaint Received
Printoutthe complaintfrom email or others social media to distribute to the relateddepartment.
Get chronology from HOSof respective department.
Attendingto verbal / face to face complaintsandupdatestoMs.Maggie& teams
CCX Portal
To check ccx survey portal.
To update ccx survey portal report to HOS dept who not yet achieve 30 surveys.
Key in CSI and NPS survey.
Assist
Assistfront deskandoperator ifshortage of staff
In Patient Visit
Checking and preparing patient's birthday /long staypatient /vippatient (inpatient/outpatient).
Key in the visited In-patient detail in excel.
Sent Document to HR / Finance
Otherad-hoc taskassignsby Superior.
Adhoc
Social Media.
Check on social media #kpjkajang (Twitter, TikTok, Instagram).
Check google reviews.
Make DIY present for kids.
Preparethings for any event or festive.
Decoration forChinese New Year, Hariraya, Merdeka,Deepavali, Christmas.
Shopping for decoration things & event’s things.
Lead/conduct KPJ Cares members day every 1stSaturdayof the months.
Follow up withPn LindaHQfor any latest update about KPJ Cares Apps.
Taking care of CCX’sasset book (balloon pumps, wheel spinner).
Stock up balloons forinptsoutptsbirthday.
3) JOB REQUIREMENT
Minimum SPM.
Preferably with relevant experience related to nursing and Public Relations.
1 year or 2 years’ working experience in Customer Service.
Good interpersonal, communication skill and fluent in both spoken and written English.
IT literate with knowledge of Microsoft Windows.
Posses good personality.
Working with less supervision, mature, independent with a strong sense of self-initiative and motivation.
Polite, hardworking and thoughtful.
Able to work under pressure and good in handling pressure.
Established in 1961, Malayan Flour Mills Berhad (MFM) is the pioneer in the flour milling industry in Malaysia. MFM has grown to become the leading flour miller in Malaysia with regional presence in Vietnam and Indonesia. Over the years, we have expanded into poultry integration, aquaculture, and raw material trading. In FY21, the group revenue was RM2.43 billion.
MFM is one of the major poultry integrators in poultry feeds, breeding, farming with a state-of-the-art processing facility across the poultry value chain. Designed to meet the domestic and international markets, the advanced facility will process up to 300,000 birds per day.
With our asset of 3,000 people, we have transformed and grown in Malaysia and regionally. Synergising with our workforce, we embrace Artificial Intelligence, Big Data, Internet of Things (IoT) in our day-to-day business. Through our partnership with Tyson Food, Inc. and Toyota Tsusho Group, we aspire to be a leading global halal food enterprise while achieving sustainable development goals.
Building the workforce of the future…Today. We invite you to be part of our team!
Visit https://www.mfm.com.my/careers/ or apply via the Jobs tab in Linkedin.
