Job Description

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the role (your why)

As an Environment Manager, you will be responsible for governing and managing the release lifecycle and non-production environments for our customers. Working within an ITIL-aligned framework, you will coordinate the movement of releases through testing, pre-production and production environments while ensuring all agreed environments are maintained to the required standards.

You will act as a trusted advisor to delivery teams, project stakeholders and customers, helping to drive release readiness, environment availability and continuous service improvement.

This role includes an after-hours component to support the deployment of releases into customer environments.

What You'll Be Doing

Release Management

• Plan, schedule and coordinate releases across multiple testing and production environments.
• Maintain and enforce release management processes, standards and governance controls.
• Ensure all release components are appropriately packaged, versioned and deployment-ready.
• Facilitate release readiness reviews, implementation planning sessions and post-implementation reviews.
• Coordinate migration activities and ensure effective communication across all stakeholders.
• Raise and manage deployment activities within change management systems.
• Provide guidance to development and project teams on change and release management procedures.
• Ensure operational, security, privacy, support and implementation readiness requirements are met prior to go-live.
• Identify and implement continuous improvement opportunities within release management practices.
• Maintain accurate release registers, schedules and deployment calendars.

Environment Management

• Manage and oversee agreed non-production and managed environments.
• Provide guidance and oversight for the creation, modification and retirement of environments.
• Monitor environment health and coordinate remediation activities where required.
• Ensure environments remain patched, maintained and aligned to agreed standards and versions.
• Facilitate environment change assessments, including impact and risk discussions.
• Coordinate environment usage, bookings and scheduling with stakeholders and third-party providers.
• Resolve environment contention and prioritisation challenges.
• Act as an escalation point for environment-related issues and incidents.
• Support projects and technical teams in delivering new environment requirements.

What You'll Bring

Essential Experience

• Minimum 5 years' experience within Information Technology environments.
• Proven experience in a Release Management and/or Environment Management role.
• Demonstrated experience working across internal teams, customers and third-party vendors.
• Strong understanding of Release Management principles and practices.
• Strong understanding of Environment Management processes and governance.

Desirable Experience

• Experience working within Agile delivery environments.
• Experience supporting integrated technology platforms and systems.
• Knowledge of DevOps practices and CI/CD tooling.
• Exposure to complex enterprise environments and managed services.

Culture and Benefits 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.