Job Description

Requisition ID: 21651 
Department: Public Works Dept. 
Service: Solid Waste Services 
Branch: Solid Waste Long Term Planning Branch
Employment Type: Multiple Full-time Temporary & Multiple Part-time Temporary - Up to 6 months
Work Hours: 35.00 hours per week (Full-time) & 24.00 hours per week (Part-time)
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $54,130.44 - $63,330.54  annually (2024 rates of pay)
Salary Information: $29.742 - $34.797 per hour (2024 rates of pay)
Location: Trail Waste Fac, 4475 Trail Road  
City: Ottawa, ON
Job Category: Administrative and Support Services 
Application Close: 17/04/2026

Successful applicants meeting the employer's qualification standard will be placed on an Eligibility List valid until December 31st, 2026.

The City of Ottawa provides waste collection to 298,000 single family households and 115,000 multi-residential households at 2,000 properties across the City. The City is working on expanding the Green Bin program to all apartment buildings and townhome complexes across the City and is seeking motivated, knowledgeable, and communicative individuals to support outreach and education initiatives.

You will assist in promoting and educating residents about the City’s Green Bin program and undertake door-to-door canvassing to deliver information and answer questions about the Green Bin program.

You will be required to work flexible hours to attend outreach events, assists with reporting on activity and event outcomes, assist with responding to inquiries on programs and projects from public and community groups.

You will perform other related duties consistent with the duties outlined above, assists with public outreach including educational events pertaining to departmental programs, which may involve public speaking, presentations and general communication on various programs and services.

You provide data entry and records management support for the many operational staff (Supervisors, Coordinators, and Program Managers) in the assigned unit; produce reports from systems; and resolve common concerns and provide basic technical assistance and information to the public (residents, developers, contractors, etc.) on the services, products, procedures, and programs delivered by the Department, including arranging appointments, creating requests and work orders, attaching appropriate structures and activities, and entering data into relevant systems to initiate and track related actions.

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in business or environmental management studies

No experience is required

KNOWLEDGE

• Working knowledge of software including but not limited to Microsoft Office (Word and Excel);
• Working knowledge of the principles of cross referencing, maintaining and updating computerized systems and databases
  

COMPETENCIES, SKILLS AND ABILITIES

• Strong data entry/retrieval/keyboarding skills, combined with strong electronic/hard copy records management skills
• Effective judgment and decision-making capabilities
• Strong communication skills (verbal and written)including skills to calm customers, to diffuse anger, to elicit customer concerns, to provide quality customer service and to project to customers and the public an image consistent with the role of a representative of the City
• Ability to operate basic office and telecommunications equipment
• Ability to recognize potential problems or trends and recommend corrective action
• Effective interpersonal capability, including demonstrated consistency, calm under stress, tact, empathy
• Detail oriented
• Good record of attendance
• Punctual, reliable and dependable;
• Initiative, thoroughness and reliability
• Excellent organizational skills

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
• Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated; This position requires the successful candidate to use their own transportation.
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca