Job Description

About the role

The Environment Specialist is responsible for designing, provisioning, and maintaining stable, secure, and reliable technology environments across the delivery lifecycle, ensuring they are fit for purpose and free from contention so teams can test and validate changes without risk or disruption. While the role does not handle production deployments or approvals, it plays a key part within the Customer Platforms team by collaborating closely with developers, QA, stakeholders, and technical teams to meet environment needs and support effective delivery.

Key Responsibilities

1. Environment Ownership & Integrity

• Own the technical health and stability of all non-production and production environments.

• Ensure each environment is used strictly for its defined purpose.

• Enforce environment integrity by preventing unauthorised or unplanned changes.

• Define and maintain environment entry and exit criteria.

2. Environment Provisioning & Maintenance

• Provision, configure, and maintain environments in line with architectural standards.

• Perform planned environment refreshes, upgrades, and patching.

• Ensure environment configurations are documented and current.

• Manage environment lifecycle activities including build, upgrade, and decommissioning.

3. Environment Contention Prevention & Resolution

• Operate the environment booking and scheduling mechanism.

• Identify potential contention early and escalate to Release Management.

• Enforce environment freeze rules during active SIT, UAT, and EMR windows.

• Execute approved resolution actions following the Environment Contention Playbook.

4. Access & Security Controls

• Manage role-based access to environments.

• Ensure access is time-bound, approved, and auditable.

• Restrict vendor access to approved environments only.

• Monitor and review access logs.

5. Data & Configuration Management

• Manage environment data refreshes and masking in line with policy.

• Prevent unplanned data changes during booked testing periods.

• Maintain configuration consistency between environments where required.

6. Monitoring, Incident & Problem Support

• Monitor environment availability and performance.

• Respond to environment-related incidents.

• Support root cause analysis for environment instability or contention issues.

• Identify systemic issues and recommend improvements.

7. Governance, Evidence & Reporting

• Maintain environment documentation and evidence for audit.

• Provide environment metrics including:

  • Contention events

  • Unplanned environment changes

  • Environment-related release delays

• Support internal and external audits.

About you

You will have strong experience in maintaining stable and predictable environments with minimal unplanned outages, while reducing contention and avoiding release delays caused by environment issues. This is supported by clear enforcement of usage rules and change freezes, along with strong audit outcomes backed by proper evidence and traceability, enabling delivery teams to test confidently without interference, minimizing rework and ensuring smoother, more reliable delivery.

Knowledge and Experience

• Extensive experience as Environments Specialist preferably in Banking or Financial Services Industry.

• Strong experience managing complex application and infrastructure environments

• Experience operating shared test environments (SIT, UAT, Pre-Prod)

• Understanding of environment governance in regulated environments

• Experience in working closely with vendor platforms/products to deliver outcomes

• Working knowledge of DevOps concepts and their application.

Who are we?

It's an exciting time to join our organisation! On 1 March 2023, two of Australia's most successful member-owned banking organisations merged to form People First Bank – powered by Heritage and People's Choice. We are Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.

We exist to create a better future for our members and the communities in which they live.

We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.

When you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business. 

Benefits of working for us 

We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:

Extensive range of financial and lifestyle benefits, including (but not limited to):

• Paid parental leave and special leave provisions

• Flexibility and hybrid working arrangements

• Employee banking benefits and discounted insurances

• Career development opportunities, and ongoing training, coaching and support

• A dedicated Employee Assistance Program for you and your family to access in times of need

• Paid volunteering days and access to a diverse range of community and charitable initiatives

If you are ready to join a supportive team who are passionate about the work they do and the results they achieve, then apply now.

If this sounds like you, then this is the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by 7th June 2026

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.