With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
To support the growth of the company by focusing on customer-centered, quality sales in a telesales environment.
KEY FOCUS AREAS
Treat customer fairly and ensure customer satisfaction. Ensure excellent and professional sales of all Instant Life products. Ensuring profitability of self and the company by converting a campaign relevant percentage of all leads to sales. Ensure that productivity targets are met. Achieve required NTU’s rates.
ACCOUNTABILITIES
Actively contact prospective clients (cold calling, referrals, lead follow ups)
Present and explain funeral policy products clearly and ethically
Convert leads into completed policy sales
Meet or exceed monthly sales targets (policies sold, premium value, conversion rate)
Upsell or cross-sell additional cover options where appropriate
Provide accurate information about benefits, premiums, waiting periods, and exclusions
Maintain regular follow-ups with prospects
Ensure high levels of customer satisfaction and retention
Ensure full compliance with insurance regulations and company policies
Provide full disclosure of terms and conditions
Avoid misrepresentation or misleading sales tactics
Collect and submit accurate documentation
Adhere to POPIA/data protection standards (if applicable in your country)
Minimum requirements:
Skills:
Education
National Senior Certificate/ Matric (Grade 12): Finance (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
