Job Description

We are seeking a motivated and customer-focused Entry Level Technician to support our Managed Services/Helpdesk team in our NC office. This entry-level role is ideal for someone with a strong interest in IT who enjoys problem-solving, learning new technologies, and supporting end users in a fast-paced environment. This position offers the ability to work from home one day per week. Training is hands-on with an expected ramp-up period of a couple of months.

Responsibilities

· Provide day-to-day helpdesk support by responding to technical requests via customer tickets, phone and email

· Troubleshoot and resolve hardware, software, and network issues

· Deliver excellent customer service while managing multiple support requests

· Conduct regular on-site customer visits as needed

· Collaborate closely with the Helpdesk/Managed Services team

· Participate in special projects based on individual capability and experience

· Maintain clear, professional communication with end users, including during high-stress situations and challenging customer interactions.

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Qualifications (Required):

· CompTIA A+, Network+, or similar entry-level certifications

· Entry to intermediate-level IT experience or equivalent hands-on experience (no formal degree required)

· Strong written and verbal communication skills

· Calm, professional demeanor in stressful or high-pressure situations

· Foundational technical troubleshooting skills and basic IT knowledge

· Genuine curiosity and interest in IT

Preferred Qualifications:

· Entry-level Microsoft, Cisco, or comparable technical certifications