Job Description

Job Title:             Entry level System Engineer

Department:         Server & Network Operations Team

Reports To:         Server & Network Operations Team Manager/Supervisor

This position is responsible for monitoring, troubleshooting, supporting, and reporting on server and network environment at client to ensure that services are available to all users while pursuing an uptime of 99.99+%.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Detects error/problematic messages that signal malfunction in server and/or network by monitoring display screen, checking alert emails, and communicating with 3rd vendors or business partners.

DNS support such as Initial setting, Update, Backup, Deletion, and Restoring.

Log extraction to support System Engineer/Advanced System Engineer for trouble shootings.

Network support such as IP block on Firewall/Server and connectivity test using commands like ping, tracert, lookup, latency and so on.

Makes a requested report for customers/business partners.

HW replacement such as HDD, RAM, RAID Battery, NIC and so on.

Responds system errors within designated way.

Storage setup as server operation including Volume expansion/deletion.

Physical server setup including Mounting and cabling.

Network gear mounting for Switch, Router, and Firewall.

Condition check of Data center.

Makes announcements for maintenance for internal/external users

Uses CLI (Command Line Interface) to accomplish tasks.

Troubleshoots and assists customers to perform any remediation steps necessary when problems are realized. (e.g. Troubleshooting for email environment by using IMAP repair tool and Service/Server restart.)

Updates documentation to record new equipment installed and changes made to computer configurations. 

Performs scheduled maintenance.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES 

This position does not have any direct reports. Occasionally is required to delegate work to other engineers.

QUALIFICATIONS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

Associate's degree (A.A.) or equivalent from two-year-college or technical school; one to two years related experience and/or training; or equivalent combination of education and experience. Less education and experience are acceptable if having the strong passion to learn and work with us.

OTHER SKILLS AND ABILITIES

Proficiency with Microsoft Word and Excel

Proficiency with text editing, preferably Vi

Ability to type 60 WPM

Ability to resolve any issue with limited time and resources

Ability to execute multiple tasks simultaneously

Ability to make good communications with other Departments

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from group of managers, clients and customers.

Writing and verbal communication skills in Business level Japanese are preferred.

MATHEMATICAL SKILLS 

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY 

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

PHYSICAL DEMANDS  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may have to occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is based in a typical office environment. The noise level in the work environment is usually moderate to loud.

Location: Bellevue

Duration: Temp to Permanent (client has great benefits)

Pay: $17 to $19 per hour