Job Description

Upperline Health, the nation's largest provider group focused on lower extremity, wound, and vascular care, is hiring a Practice Success Coordinator to support our value-based care program, Upperline Plus.

In this onsite, patient-facing role, you'll work daily at partner practices helping patients understand and enroll in Upperline Plus using an iPad. You'll build trust through friendly conversations, explain program benefits during check-in/check-out, and collaborate with clinic staff to hit enrollment and engagement goals and improve workflows.

About This Role:

You're educating patients and guiding them to enroll in a healthcare program, similar to a consultative sales or enrollment role. No sales experience is required, just strong interpersonal skills and the ability to clearly communicate value. Compensation includes a commission component tied to enrollment and engagement goals, making this a great fit for motivated, results-driven candidates looking to grow their sales skills in a healthcare setting. Our team enjoys excellent work/life balance - no night, weekend, or holiday shifts are required!

What You'll Do:

• Educate and enroll patients in the program
• Help patients see the value of engaging in the program and guide them through scheduling visits
• Build rapport with patients and clinic teams
• Partner with clinic staff to troubleshoot issues and refine enrollment workflows
• Represent Upperline's culture and values at partner sites

What You Need:

• High school diploma or equivalent
• 2+ years of customer service experience
• Comfort with iPads and Microsoft Office
• Strong communication skills and HIPAA awareness

Preferred:

• Background in retail, hospitality, or call centers
• Experience working with older adults/geriatric populations
• Results-driven, mission-motivated mindset

Benefits & Compensation: Medical, dental, vision, 401(k) with company matching, PTO, and parental leave. Compensation is competitive, includes a commission structure tied to enrollment performance, and is based on regional standards and experience. Earn $16–$20/hour based on your experience — plus monthly commission that rewards you for the results you drive!