Job Description

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

Purpose of the Job:

The Telesales Consultant is responsible for supporting sales growth by contacting prospective customers and generating appointments for Business Development Managers.

This is an autonomous phone-based, high volume outbound sales role where you will be responsible for managing a prospect database via a variety of digital tools, working closely with our Marketing & Sales team to nurture and develop qualified leads and transform insight into prospective clients.

Remote Work Policy:

Our organization follows a hybrid work structure where employees are required to work from the office in Blue Bell, PA, 3 days a week. #Americas

Key Responsibilities:

• Ensure sound understanding and value proposition of International SOS H3S solutions, in particular Workforce Resilience and Consulting services.
• Fulfilling the weekly, monthly and quarterly touchpoints volume and leads targets
• Develop a qualified sales pipeline of prospective new clients to be referred to the appropriate Business Development Manager for follow up and progression. Ensure all sales administration, lead referrals and call notes in Salesforce and ZoomInfo Engage are accurate and timely.
• Ensure timely follow up of all client questions or requests for information across multiple lead channels.
• Liaise with the Marketing and Sales team to refine messaging and help shape new content in line with different client personas to increase effectiveness of sales marketing materials.
• Establish close professional relationships with Business Development Managers and Account Managers in the region to maximise lead prospecting potential.
• Discover, develop and deliver alternative and appropriate tactical lead generating ideas in line with sales teams
• Manage Web chat facility for US/CAN to answer online prospect enquiries, refer appropriate leads to BDMs.

Required Skills and Abilities:

• To excel as a telesales executive, you need to possess persuasive abilities and thrive in dynamic, pressure-filled settings. Ultimately, a top-tier telesales executive should proficiently execute sales scripts while showcasing outstanding communication, negotiation, and customer service skills.
• Develop in-depth knowledge of solutions to make suitable recommendations based on customers' needs and preferences.
• Strong planning and organisation skills with the experience to help develop ideas by adopting a consultative approach with the content expert.
• Excellent time management skills with the ability to successfully manage numerous projects and stakeholders simultaneously
• Customer orientation (internal and external customers)

Qualifications:

• Experience and/or interest in growing skills in telephone sales, with ability to develop a pipeline of sales opportunities.
• Proactive, outgoing personality, with ability to work independently
• Demonstrated impeccable oral and written communication skills.
• A passion for engaging clients and pitching innovative solutions.
• Ability to accurately log performance with incumbent platforms (Salesforce).
• Adaptable, agile minded.
• Education to a degree level, or equilavent, with a specialty in Business, Marketing or Communications
• Knowledge of Salesforce, Eloqua, Zoominfo, Drift and Outlook a plus.

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By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!