Job Description

Role: Entry-Level Product Support

Location: Zetland (hybrid)

About our company:

Volkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney home to some of Australia's most recognisable brands which include Audi, CUPRA, Skoda and Volkswagen.

About your new Role:

Are you a Volkswagen Group–trained technician ready to take the next big step in your career?
Looking to move beyond the workshop and into a nationally impactful technical specialist role?

This is your opportunity to become a fully certified Product Supporter with Volkswagen Group Australia — supporting our national dealer network, expanding your diagnostic expertise, and working across Volkswagen, Audi, Škoda, Cupra and Volkswagen Commercial Vehicles.

Your main responsibilities will include:

As a Entry-Level Product Support, you will:

• Provide front-line Level 1 technical support to our dealer network (diagnostics, repairs, processes).
• Use systems like DISS, ODIS, and ELSA to resolve technical queries.
• Conduct hands-on diagnostics in our Technical Service Centre and support dealers remotely via TeamViewer.
• Identify emerging technical trends in the market and escalate issues to the manufacturer.
• Create and adapt Technical Product Information (TPIs) for the Australian market.
• Support warranty enquiries, workshop processes, special tools, and technical standards.
• Assist with press and sales vehicle launch preparation.
• Ensure exceptional customer outcomes through effective case resolution.
• Travel interstate and internationally as required.

About You

We’re looking for someone who is:

• A trained Volkswagen Group technician (Volkswagen, Audi, Cupra or Škoda).
• Minimum diagnostic level; Master Technician highly regarded.
• A confident communicator with strong problem-solving skills.
• Experienced with VW systems such as ODIS, ELSA, and DISS.

Our Benefits, Rewards and Recognition include:

• A culture of continuous learning, growth and development. You’ll have access to LinkedIn Learning and personal development opportunities, supporting strong internal mobility across the organisation.
• Flexible working arrangements with our hybrid work model balance office and home for ways of working along with remote location working arrangements for up to 10 days anywhere in Australia
• Additional leave including VGA Day paid leave day, birthday leave and paid parental leave
• Annual fitness and wellbeing subsidy towards a facility of your choice
• Discounts on Audi, CUPRA, Skoda and Volkswagen car purchases
• Free entry to Dubbo and Taronga Zoo for you and your family

Why Volkswagen Group Australia (VGA)?

Working at VGA provides opportunities for growth, personal development, and career opportunities, we also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.

If this sounds like the role and place for you to drive your career to great heights with a world-class organisation, APPLY NOW!

Volkswagen Group Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.

If we can provide support with access requirements throughout the recruitment process or answer any role specific enquiries please reach out to the VGA Human Resources Team via email at hr@volkswagen.com.au

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