Job Description

Classification: Contract

Contract Length: 12-months

Position Summary

This role’s primary responsibility will include the continued transformation and optimization of the Medical Transportation platform of technologies. Medical Transportation covers all HCA-owned EMS programs and is currently standardizing all technologies across the enterprise for these programs. We are seeking a highly organized and customer-focused Product Analyst / Implementation Specialist to assist the successful deployment of new products and solutions for our clients. This role is responsible for coordinating, planning, and executing product implementations at customer locations, ensuring a seamless transition from project kickoff through go-live and post-implementation support. The ideal candidate is comfortable traveling frequently, assisting in multiple implementation projects, training end users, and collaborating with cross-functional teams to deliver exceptional customer experiences.

Responsibilities

• Lead end-to-end implementation projects for new product deployments at customer sites.
• Travel to client locations to conduct implementation activities, system setup, configuration, testing, and go-live support.
• Serve as the primary point of contact during the implementation process.
• Develop and maintain detailed project plans, timelines, and implementation documentation.
• Coordinate with Product, Engineering, Operations, Sales, and Customer Success teams to ensure project success.
• Conduct onsite and virtual training sessions for customers and end users.
• Gather customer requirements and configure solutions to meet business needs.
• Perform system validation, user acceptance testing (UAT), and issue resolution.
• Monitor implementation milestones and proactively identify project risks.
• Provide post-go-live support and ensure successful adoption of the product.
• Document implementation processes, best practices, and customer feedback.
• Track project progress and provide regular status updates to stakeholders.
• Support continuous improvement initiatives to enhance implementation efficiency and customer satisfaction.

Requirements

• Bachelor's degree required
• Previous Product Analyst experience/exposure a plus
• Local to Nashville, TN for a hybrid work schedule
• 1+ year(s) of experience in Hospital or Healthcare setting preferred OR equivalent combination of education and/or experience
• Job may require travel from time to time but not on a consistent basis; 1-2 times a month expenses paid