Job Description

PAPE’ MATERIAL HANDLING, INC. – CITY OF INDUSTRY, CA

ENTRY-LEVEL PARTS SALES & SHIPPING CLERK:

Do you love working in a positive, high-energy environment? Do you enjoy providing a great experience for customers? If you answered yes to these questions, we would love to hear from you!

Pape’ Material Handling, a premier capital equipment dealer in the West, is looking for a motivated and customer-oriented Parts Sales Counterperson I to join our team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

In this role, you will learn to respond to customer needs for parts in person or by telephone at the branch. Every day you will learn to determine customer parts needs through the use of literature, computer programs, and parts knowledge, and how to recommend parts or services to the customer.

Every day, you will:

• Maintain knowledge of products, services, and parts and the associated costs of each.
• Complete all necessary paperwork on each transaction in an accurate and timely manner.
• Respond to customers in person or by telephone whenever required and provide quotes or estimates for parts.
• Process credits, make adjustments, and monitor for restocking charges on all parts sales completed.
• Operate a forklift to handle pallets of product. (Forklift training is available.)

WHAT YOU NEED:

• Self-motivated, winning attitude, and a willingness to learn.
• Ability to perform at a high level in a fast pace and team-oriented environment.
• Prior history with counter sales or parts inventory preferred.
• Ability to communicate effectively with customers by telephone and in person in an effort to sell company parts and other services.
• Good computer skills and basic familiarity with Microsoft Outlook, Excel and various search engines.
• Above-average organizational skills.
• Ability to lift up to 50 lbs.

To thrive in this role, you must be coachable, motivated, and enjoy building relationships with current and potential customers.

Compensation: $17-19/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation — Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.