Job Description

Essential Functions:
▪ Customer service and communication skills: Translating technical concepts and terms into clear verbose instructions for our end-users and clients keeping patience and empathy in mind throughout.
▪ Troubleshooting hardware and software issues: Diagnose and resolve or escalate reported issues across all computers, printers, mobile devices and associated peripherals within the organization.
▪ Cloud Computing: Familiarity with Exchange Online, Sharepoint, OneDrive, Azure AD, creating users, mailboxes, distribution and security groups.
▪ Proficiency in navigating, deploying and triaging of Windows operating systems.
▪ Active Directory/Windows Domain: Clear understanding in the basic functions of a Windows domain and daily upkeep of users, groups, object with Microsoft Active Directory.
▪ Network fundamentals: Knowledge of basic networking protocols, IP addressing, DNS, DHCP and the techniques needed to properly diagnose and maintain devices relying on these fundamentals.
▪ Remote Support: Knowledge and experience in supporting end-users and non-human devices with remote connectivity software.
▪ Cybersecurity Awareness: Familiarity with best practices surrounding threat detection software, multi-factor authentication, methods for identifying and reporting potential threats, and resilliance against social engineering.

Additional Responsibilities:
▪ Performs other similar or related duties as required or assigned.

Job Qualifications: General Knowledge, Skills, and Abilities (KSA’s) required
▪ Strong troubleshooting skills with server, client and cloud environments
▪ Working knowledge with DHCP, DNS, Active Directory, Microsoft Exchange
▪ Willingness to learn specialized inhouse software

Physical Demands: Physical, Mental and workplace Environment Conditions
• The employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk.
• The employee must regularly lift and/or move up to 5 lbs and occasionally lift and/or move up to 20 lbs.
• Specific vision abilities required by this job include: close vision, distance vision, color vision & focus.

Working Conditions: Workplace Environment Conditions
▪ Normal Office Environment
▪ The noise level in this environment is usually mild to moderate

Education and Experience:
▪ Technical School Diploma or College degree
▪ A+, Network +, MCP or related certification is desirable.
▪ 1-2 years of network support experience preferred
▪ Background in medical, clinical or diagnostic environment is a plus.
We Offer:
• Medical, Dental & Vision Insurance
• Competitive Salary
• Short and Long Term Disability
• Life Insurance
• Dependent Care Flex Spending Account
• Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)
• Legal Plan & Identity Theft Protection
• 401(k) Plan
• Paid Vacation & Holiday
• Business Casual Environment
• Credit Union

Visit us at http://www.genesisglobalgrp.com
Genesis Global Group is an equal opportunity employer.