Job Description

Medical Receptionist / Registration Specialist

Location: Hospital & Outpatient Settings

Schedule: Rotating 12-hour shifts (Emergency Department) OR 8am - 5pm (Outpatient), up to 40 hours per week, including weekends and holidays as needed

About the Role

We are seeking a compassionate and customer-focused Patient Access Representative to serve as the first point of contact for patients across emergency, outpatient, and inpatient settings. This role is responsible for delivering an exceptional patient experience while accurately collecting demographic, insurance, and registration information to support quality patient care.

The ideal candidate is empathetic, highly organized, comfortable with technology, and passionate about helping others in a fast-paced healthcare environment.

Key Responsibilities

Patient Registration & Check-In

• Welcome patients and visitors with a professional, friendly, and compassionate attitude.
• Register patients accurately within the electronic medical record (EMR) system.
• Verify and update demographic, insurance, and contact information.
• Obtain and process required consent forms and supporting documentation.
• Ensure patient records are complete and accurate.

Emergency Department Support

• Register patients arriving through the main entrance, ambulance bay, or helicopter transport.
• Perform bedside registration using portable technology when required.
• Verify insurance coverage and collect necessary documentation during emergency visits.
• Assist uninsured patients with self-pay processes and required paperwork.

Outpatient & Clinic Support

• Efficiently check patients in and out of appointments.
• Schedule follow-up appointments and assist with charge entry.
• Answer questions related to services such as laboratory, radiology, and pharmacy.
• Provide excellent customer service throughout the patient visit.

Inpatient & Hospital Admitting

• Support registrations for inpatient admissions, surgeries, radiology, laboratory services, and other hospital departments.
• Complete bedside registration and documentation when necessary.
• Ensure accurate insurance verification and patient information updates.

Customer Service

• Address patient questions and concerns with empathy and professionalism.
• Collaborate with providers, nurses, and clinical staff to support a positive patient experience.
• Maintain confidentiality and comply with all healthcare regulations and policies.

Qualifications

Required

• Minimum of 2 years of work experience.
• Strong customer service and interpersonal skills.
• Compassionate, empathetic, and patient-focused approach.
• Excellent communication and problem-solving abilities.
• Strong computer and technology skills.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.

Preferred

• Experience in healthcare registration, patient access, medical reception, scheduling, or customer service.
• Experience working with electronic medical record (EMR) systems.
• Insurance verification or healthcare administrative experience.

Ideal Backgrounds

• Patient Access Representative
• Medical Receptionist
• Registration Specialist
• Medical Scheduler
• Front Desk Coordinator
• Healthcare Customer Service Representative
• Admissions Representative

Why Apply?

• Opportunity to make a meaningful impact on patients and families during critical moments.
• Exposure to emergency, outpatient, and inpatient healthcare operations.
• Collaborative team environment with opportunities for growth.
• Rewarding role focused on patient care, service, and healthcare administration.

Job Type & Location

This is a Contract to Hire position based out of Indianapolis, IN.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Indianapolis,IN.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.