Job Description

Benefits:

• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

TeamLogic IT Marietta is seeking a motivated and customer-focused Entry-Level Help Desk Support Technician to join our Managed Services team. This position is ideal for an early-career IT professional who is eager to grow technical skills while supporting small and mid-sized business clients in a fast-paced MSP environment.

The Help Desk Support Technician serves as a first point of contact for client technical issues, delivering high-quality customer service while learning and applying TeamLogic IT standards, tools, and processes across Microsoft-based environments.

This role requires on-site availability and local residence in Marietta, Kennesaw, or Acworth, Georgia.

Essential Duties & Responsibilities

Service Desk & Client Support

• Provide Tier 1 technical support to end users via phone, email, and remote support tools
• Troubleshoot common workstation, application, printer, and connectivity issues
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
• Perform basic user account tasks such as password resets, MFA assistance, and new user setup

Endpoint & Systems Support

• Install, configure, and support Windows and macOS workstations
• Assist with device onboarding, imaging, and endpoint security deployment
• Perform basic Active Directory and Azure AD (Entra ID) tasks following documented procedures
• Escalate advanced or unresolved issues according to TeamLogic IT standards

Networking & Connectivity (Foundational)

• Troubleshoot basic networking issues including Wi-Fi access, VPN connectivity, and IP conflicts
• Assist senior technicians with networking tasks as assigned
• Properly document and escalate complex network issues

Security & Compliance Awareness

• Assist with endpoint patching, antivirus alerts, and security hygiene tasks
• Follow TeamLogic IT security policies and client compliance requirements
• Support vulnerability remediation activities under supervision

Documentation & Process

• Accurately document all work performed in Autotask PSA
• Maintain asset and configuration records
• Contribute to internal documentation and knowledge base articles
• Adhere to SLAs, change management, and operational procedures

Team Collaboration

• Work closely with senior technicians and engineers
• Participate in training, onboarding, and professional development
• Support continuous service improvement initiatives

Required Qualifications

• 0–2 years of professional, academic, or internship experience in information technology

Foundational knowledge of:

• Windows operating systems
• Microsoft 365 applications
• Basic networking concepts (TCP/IP, DNS, DHCP)
• Strong customer service skills and professional communication abilities
• Ability to follow documented procedures and manage multiple priorities
• Willingness to learn and grow in a structured MSP environment
• Must maintain a clean driving record, with no moving violations or major infractions within the past three (3) years, and meet company vehicle and insurance eligibility requirements
• Valid driver’s license and reliable local transportation

Preferred Qualifications

• Prior help desk or MSP experience
• Exposure to Active Directory, Azure AD (Entra ID), or VPN tools
• Entry-level certifications
• Familiarity with ticketing systems such as Autotask, ConnectWise, or similar
• Military or veteran experience is a plus

Career Growth
This role is an entry point into TeamLogic IT’s technical career path, with advancement opportunities into:

• Level 2 Service Desk Technician
• Systems Administrator
• Network or Security Engineering roles

Advancement is based on performance, technical growth, and certification achievement.

Flexible work from home options available.

Compensation: $35,000.00 - $50,000.00 per year

Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

We’re Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.