Invictus Inc

Entry-Level Customer Service Representative – Immediate Hire

Invictus Inc  •  $50k - $60k/yr  •  Livermore, CA (Onsite)  •  4 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.
29
AI Success™

Job Description

Join our passionate team at a leading charity fundraising organization as a Customer Service Representative This entry-level role is ideal for motivated individuals who want to help drive meaningful impact by supporting donors, managing client relationships, and ensuring smooth operations for our fundraising and sales teams.

You will play a key role in enhancing donor experiences, fostering loyalty, and promoting our charitable mission through exceptional service and operational excellence. Successful candidates will have opportunities to grow into management roles while making a difference for causes that matter.

Key Responsibilities

  • Support programs and initiatives that improve team performance and achieve fundraising goals
  • Assist fundraising and sales teams in reaching operational objectives and campaign targets.
  • Hire, train, and mentor new or less experienced team members to build a strong, effective staff.
  • Review work for accuracy, quality, and timely execution in donor communications.
  • Investigate and resolve escalated donor inquiries or concerns promptly and professionally.
  • Promote donor-focused behaviors to drive engagement, loyalty, and support for charitable causes.
  • Contribute to a positive team environment and help team members grow professionally.

Qualifications

  • 1–3 years of customer service or fundraising experience
  • Experience in donor retention, client relationship management, or fundraising campaigns is a plus.
  • Strong verbal and written communication skills.
  • Excellent multitasking abilities and ability to perform under pressure.
  • Strong problem-solving and conflict resolution skills
  • Ability to prioritize tasks and plan work efficiently.
  • Empathetic listener capable of managing emotional or sensitive donor situations.
  • Adaptable to frequent changes in a fast-paced, mission-driven environment.
  • Team player with a commitment to maintaining a positive and collaborative workplace.

Why Join Us

  • Immediate hiring for motivated, mission-driven professionals
  • Opportunities for career growth into management within the fundraising sector.
  • Work in a supportive, collaborative team environment making a tangible difference for charities.
  • Gain experience in donor engagement, fundraising operations, and nonprofit impact

This is an exciting opportunity for individuals looking to launch or grow a career in charity fundraising while contributing to causes that truly matter.

Invictus Inc

About Invictus Inc

Invictus Inc is a team-oriented Marketing and Advertising firm focused on empowering change and social justice campaigns to help local Bay Area communities. Our 501(C)3 nonprofit clients have long histories of bringing creative, evidence-based solutions to major societal problems that require our collective, immediate response. Recently, their focus is attacking the opioid and gun violence epidemic in schools, but they currently offer more than 20 programs to promote safer, happier communities for children to grow up in. Our team is responsible for both raising awareness to their potentially life-saving programs and providing the funds necessary to implement them. Now that our team has developed a reputation for representing our 501(C)3 clients with integrity and enthusiasm, our goal is to continue expanding our client’s reach. We understand that learning how to successfully run a business is no small task, and requires a solid foundation in both leadership and management. To ensure our clients are in the best hands, each member of our team is provided with mentorship and hands-on-training through every step of the campaign development process. To learn more about our partnership, please visit https://www.leadrugs.org/lead-the-way/

Industry
Marketing & Advertising
Company Size
51-200 employees
Headquarters
Pleasanton, California
Year Founded
2021
Social Media