Job Description

About the job

Entry level Customer Care Specialist

Keyvoto is looking for a Customer Operations Specialist to join our team. You will be working in a dynamic and challenging environment, full of learning and opportunities to grow, alongside a team of professionals who value trust, respect, and collaboration.

If you enjoy organizing tasks, providing accurate solutions, and ensuring partners receive timely and reliable support, we want you on our team, invest in you and accompany you to achieve your greatest potential and goals.

A few words about Keyvoto

Keyvoto is a product information management platform that helps suppliers and retailers upgrade their digital shelf. Our mission is to create, maintain, and monitor product information across different channels, highlight product value, and deliver dynamic, targeted experiences.

Your daily activities

• Supporting B2B partners via e-mail, phone, and chat
• Following a structured daily workflow and ensuring timely reporting of assigned tasks
• Organizing and prioritizing responsibilities with independence and accountability
• Collaborating with internal teams to resolve issues and provide effective solutions
• Using customer and partner feedback to suggest improvements in processes and services

Responsibilities

• Communicate professionally with customers and partners across multiple channels
• Complete daily reporting tasks with accuracy and consistency
• Work independently while effectively managing priorities and deadlines
• Contribute to partner satisfaction and smooth operations
• Keep accurate and well-structured records related to ongoing tasks

Requirements

• Strong organizational and time management skills
• Critical thinking and ability to take initiative when needed
• Computer skills and the ability to use MS Office equipment
• Good command of both written and spoken English
• Proactive, detail-oriented, and able to manage recurring daily tasks with consistency
• Ability to work independently while accepting guidance when required

Nice to have

• Previous experience in Customer Support or Operations
• Experience in collecting and reporting data, following structured daily processes

Benefits

• Remote work flexibility
• Career development opportunities in a fast-growing tech company
• Supportive and open work environment
• Growth potential as the team and company expand
• Work-life balance