Pacific Office Automation (POA)
Pacific Office Automation is one of the largest independently owned office technology dealers in the nation. Since 1976, we’ve expanded to 30+ branches across 11 western states, building trusted partnerships with top manufacturers like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.
At POA, you’ll join a technology-driven, people-focused company that values growth, collaboration, and opportunity. We invest in our employees through training, certification, and ongoing development to ensure long-term success. Every voice matters here—regardless of title or tenure.
About the Role
We’re seeking an Entry-Level Customer Care Representative to join our Beaverton, OR team. This position is ideal for someone looking to start their professional career in an office environment and grow with a company that promotes from within. You’ll play a key role in delivering excellent customer support while learning the ins and outs of our fast-paced, tech-focused organization. This is a full-time on-site position at our Beaverton, OR office.
What You’ll Do
Answer and route incoming support calls in a professional and timely manner.
Create and manage support tickets on behalf of customers.
Communicate effectively with customers, technicians, and sales teams.
Identify and document trends in customer requests or issues.
Use computer applications to track, organize, and resolve customer needs.
Provide exceptional service to ensure a positive customer experience.
What You’ll Bring
Strong phone etiquette, communication, and active listening skills.
Ability to multi-task and stay organized in a fast-paced environment.
Reliable transportation to our Beaverton office!
Attention to detail and a proactive problem-solving mindset.
Basic proficiency with Microsoft Word and Excel.
1–2 years of customer service experience preferred (call center or IT ticketing experience a plus).
Bilingual skills are a plus!
What We Offer
Competitive pay: $17–$19/hr DOE
Comprehensive medical, dental, and vision coverage
Company-paid life insurance
FSA/HSA programs
401(k) with generous company match
Paid time off, vacation, and sick leave
Ongoing training and professional development
Strong team environment with real growth potential
Our Commitment to Diversity & Inclusion
Pacific Office Automation is proud to be an Equal Employment Opportunity employer. We celebrate diversity because we know it makes us stronger. All qualified applicants will receive consideration for employment regardless of race, color, national origin, gender, sexual orientation, gender identity, religion, veteran status, disability, or any other protected characteristic.
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Our Mission
Pacific Office Automation is dedicated to the belief that a team of individuals who constantly challenge each other will develop the skills and manpower necessary to solve any problem, whether it’s for the customer, the company, or the community.
Pacific Office Automation started in 1976 in Portland, Oregon, selling copy machines. Over forty years later, we are a recognized leader in office management solutions, offering state-of-the-art technology and award-winning customer service that has helped us grow to 35 offices throughout Oregon, Washington, California, Arizona, New Mexico, Utah, Colorado, Idaho, Nevada, and Texas.
Our Motto: Problem Solved
At Pacific Office Automation, our motto is: “Problem Solved.” That means providing custom office solutions that are fast, efficient and secure. The result: a connected and highly productive office that functions at top efficiency, whether it’s a one-person shop that wants document management advice or a Fortune 500 company concerned with network security.
Although we're now the largest private dealership in the nation, we believe in maintaining an intensely local focus. We do this by building partnerships with our customers, investing in our employees, and giving back to our communities.
