Job Description

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

Job Summary:

Our Entry Level Client Communications Specialist position is both challenging and exciting. We are offering this position to an outstanding candidate who is motivated to join one of today’s most prestigious and advanced companies!

Shift Hours: 8:30 am - 5:00 pm

Job Description:

• Be the front-line communication for Imagine.
• Become proficient in Imagine systems.
• Communicate with customer through various channels.
• Coordinate with multiple departments.
• Process customer/internal orders and requests.
• Utilize resources to research and provide resolution against various challenges and customer concerns.
• Provide feedback on customer service processes to support best practices, maintaining overall efficiency.
• Interact daily with our Account Management / Operational Teams
• Manage low to mid-level customer accounts keeping all training documentation up to date
• Set our Logistics Team up for success, providing parameters for order direction and packing requirements.
• Generate reports pertaining to inventory, shipment tracking, and order history.
• Consistently model 5S – safety
• Other duties as assigned.

Supervisory Responsibilities:

• None

Requirements

Minimum Qualifications of Position:

• High school diploma, general education degree, or equivalent.
• 1- 2 years' experience in Customer Service.

Preferred Qualifications of Position:

• High school diploma, general education degree, or equivalent.
• 1- 2 years' experience in Customer Service.

Knowledge and Skills:

• Problem Solver; “Out of the Box” Thinker
• Demonstrate Strong Communication Skills
• Ability to Proactively Manage Multiple Tasks
• Deliver Insight and Recommendations for Overall Client Success
• Effectively work autonomously in a Fast-Paced Environment
• Ability to stay calm and work through stress in a positive manner
• Exhibit and Maintain Empathy and Composure in High Pressured Situations
• Interpret Client Needs & Make Educated Decisions for a “Win – Win” Solution
• Work Effectively with all Types of People
• Demonstrate an internal work ethic to further develop personal growth
• Excellent writing and problem-solving skills
• Basic knowledge of Excel and Microsoft programs

Working Conditions and Physical Requirements:

• Occasional walking
• Manual dexterity for repetitive work
• Frequent Sitting for prolonged periods of time

Pay Statement

The national pay range for this role is listed below. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

EEO Statement:

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.