We are seeking Claims Call Center Specialists for our growing insurance company!
The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.
What is it like to be a Claims Call Center Specialist?
As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients.
Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives!
DUTIES & RESPONSIBILITIES:
QUALIFICATIONS REQUIRED:
Preferred:
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:
Estimated Compensation Range: $15/hr-$16/hr*
*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.
The company was founded on December 14, 1920 as the Chicago Ice Producers Mutual Liability Company. Originally organized as a mutual insurance company, its initial purpose was to insure the members of the Chicago District Ice Association for general liability, Workers Compensation, public liability for horses and wagons, and commercial vehicle insurance. Association members donated the $26,225 that was needed at that time to start insurance operations. The company was granted licenses to operate in the States of Illinois, Indiana and Wisconsin, which continue to be held today.
In the 1930’s, the company expanded into insuring the private passenger vehicles of the owners and employees of the ice companies. This business was later enlarged to include individuals referred by policyholders of the company. The company’s name was changed to Chicago Mutual Liability Company in 1961. During the 1970’s and 1980’s, the company evolved from its original focus as a commercial lines insurer to become an automobile insurer. At the end of 1994, the Board of Directors decided to exit the Workers Compensation and general liability lines and concentrate on the personal and commercial auto lines of business.
In 1991 the Board of Directors decided to change the company’s distribution system from direct writing to partnering with independent producers. The company had maximized its growth as a direct writer and needed to adopt a different strategy. The company’s name was changed again in 1996 to Chicago Mutual Insurance Company.
In 2006, the company was converted from a mutual form of governance to a stock company. It was renamed First Chicago Insurance Company, and became a subsidiary of J & P Holdings, Inc. Innovation is the company’s focus as the 100th anniversary of its founding approaches. Management continues to search for opportunities that will serve our current policyholders and contribute to the company's growth and profitability.
