Job Description

Entry Level Auditing Coordinator

Remote

Regular (US Only)

MERIEUX NUTRISCIENCES

As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 32 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods. External growth has been a key pillar of our history with more than 40 acquisitions completed in the last 10 years.

If you want to contribute to an inspiring long-term purpose, to be part of a fast growing company on a high-value market with significant build-up opportunities, and to grow in an entrepreneurial and warm environment, join us!

YOUR DAY TO DAY LIFE

We are looking for a Entry Level Auditing Coordinator in USA. Your mission will be to:

The incumbent is responsible for coordinating the logistics associated with third-party auditing. This includes working with auditors and auditing clients with schedules. The incumbent is the primary user of the auditing database. The incumbent receives general supervision from the Auditing Scheduling Supervisor; however must inherently work independently. Incumbents must have a good communication style, understand the needs of the customers, both internal & external, in order to determine scheduling priority. The incumbent is responsible for following company guidelines, customer care SOPs, and policies. Customer satisfaction is affected by the decisions and delivery of information by the incumbent.

Essential Functions and Responsibilities
● Schedules audits for auditors in US and Canada following MNCert scheme owner and customer requirements.
● Coordinates detailed information accurately to execute schedule changes based on customer and internal expectations.
● Maintain customer care and excellence through responsiveness, communication, and professionalism with all external & internal clients.
● Responsible for coordinating, negotiating and logistically planning auditors schedules to meet internal efficiency fiscal goals and our Core customer specific scheduling guidelines and meet expectations using the Auditing database.
● Responsible for maintaining customer relationships, establishing all Core customer schedules are completed according to need.
● This position is responsible for reporting on any customer inquiry or complaint to the Senior Coordinator and Auditing Management, providing assistance where needed in bringing about resolution.
● Coordinates incoming and outgoing customer interactions across numerous channels including phone, email, chat etc.
● Communicate verbally and / or in writing to audit sites regarding individual customer(s) program requirements, goals, deadlines and expectations.
● Optimize the efficiency of auditors’ schedules by following official protocols. Responsible for the routine decision-making regarding scheduling.
● Support corporate quality and continuous improvement process.
● Other related duties as assigned.
● At any time, the incumbent must behave and operate in an ethical and Code of Conduct compliant manner.

Communication
● Direct Supervisor: Regularly communicates for guidance, performance feedback, and project updates.
● Team Members: Collaborates with team members to ensure effective execution of tasks, exchange of information, and teamwork in daily operations.
● Customers: Regularly communicates with Core and Select Customers.

YOUR PROFILE

Qualifications Required
● Bachelor’s degree or equivalent experience desired.
● This position requires a broad knowledge of PC-based software including word-processing, database, and spreadsheet applications, in order to maintain the database and create reports.
● E-mail experience is necessary to correspond with clients and Auditors.
● A thorough knowledge of customer service duties such as filing, letter writing, relaying of messages, and answering questions is required of this position.
● Fully developed interpersonal and customer relationship skills are required to communicate audit information to internal and external customers.
● Office and telephone skills gained from a previous secretarial or customer service position would be needed.

Success Factors / Job Competencies
● Attention to Detail: Meticulous examination of food safety practices.
● Communication Skills: Clearly conveying audit findings and recommendations.
● Customer Focus: Prioritizing client needs and satisfaction.
● Ethical Judgment: Making decisions with integrity and fairness.
● Client Satisfaction: Positive feedback from audit and consulting clients.

Physical Demands and Work Environment
● Frequently required to sit for extended periods, stand, and walk during site visits or presentations.
● Regularly required to use hands to type, handle documents, and operate office equipment.
● Occasionally required to lift and/or move up to 10 pounds.
● Specific vision abilities required include close vision for reviewing documents and computer work.
● Work is performed in a typical office setting.

Travel
● Minimal travel is required, primarily for training or company meetings.
● Travel is typically less than 10% of the time.

Compensation: $20.00 - $25.00 hourly USD

Full Time Eligible Benefits Overview:
- Comprehensive medical, dental, and vision insurance plans.
- Generous paid time off (PTO) package to support work-life balance following state and local ordinances.
- Optional 401(k) plan with employer matching contributions.

The information above provides a general overview and may vary based on specific job responsibilities, location, or other factors. Details will be clarified during the hiring process.

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WHY JOIN US?

• Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders.
• Because you would have an impact on our strategic pillars that build on 60 years of experience and expertise.
• Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.
• Because you would be welcome as you are, in a diverse and open-minded environment that is rich in our singularities and differences.
• Because you would grow in an international group of more than 10,000 fantastic team members, with plenty of opportunities to learn and share.

Ready for the journey?

To apply please click on 'Apply now' button