Job Description

Job Summary

Job Responsibilities 1

Job Responsibilities 2

Develop and administer the organization's annual budgets; approves expenditures; ensures compliance with budget allocations.

Manage financial and budget management including forecasting, cost control, and planning.

Manage existing revenue streams by retaining existing accounts through contract compliance and high levels of service provided to customers.

Manage the customer support function that strives to provide exceptionally responsive and personalized support experiences.

Lead the engagement with customers directly to drive understanding and improved service levels to customers.

Create and improve client-facing processes across the organization with a focus on driving sophistication and scalability.

Approve selection of park merchandise, artworks, and final samples with the coordination of Procurement and Marketing.

Oversee pricing of retail products with the Supply Chain and verifies its compliance with market prices and within Finance profit margin guidelines.

Ensures in coordination with the Procurement department, satisfactory stock levels for the good running of the operation.

Provide direct support to management functions including Human Relations, Business Development, Operations and Finance, corrective actions, and adherence to Company policy

Manage and continuously develops management subordinates within the organization (talent management).

Drive in continuous performance review of direct reports, and provide prompt and objective coaching, mentoring, and counseling. Resolve performance, job satisfaction, and interpersonal issues, balancing employee and department needs.

Additional Responsibilities 3

Job Knowledge & Skills

Comprehensive understanding of entertainment industry trends, guest demographics, and market dynamics to drive strategic planning and decision-making.

Strong leadership and team management abilities to oversee diverse operational teams, delegate tasks, and foster a collaborative work environment.

Proficiency in operational management, including budgeting, scheduling, and resource allocation, to ensure the efficient functioning of entertainment venues and events.

Excellent communication and interpersonal skills to liaise with internal stakeholders, external partners, and guests, ensuring effective coordination and customer satisfaction.

Problem-solving aptitude to address operational challenges, adapt to changing circumstances, and optimize operational processes for improved efficiency and guest experiences.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 8 year(s) working experience, 5 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Agility

AI Fluency

Resilience

Quality_321977507

Leadership_321977503

Entertainment Management L3

Event Planning L3

Event Budgeting L3

Guest Relations L3

Event Management L3

Build High-Performing Teams

Provide Direction

Education

Bachelor's Degree in Business Administration or any related field