Westrock Coffee Company

Enterprise Training & Business Implementation Manager

Westrock Coffee Company  •  Little Rock, AR (Onsite)  •  10 hours ago
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Job Description

The Enterprise Training & Business Implementation Manager is a critical execution role within Westrock's transformation program. This role sits at the intersection of process, people, and technology -- responsible for ensuring that new workflows are adopted, users are trained, and the business is ready to operate in the future state.
The Enterprise Training & Business Implementation Manager owns the full training lifecycle enterprise-wide and shares accountability for UAT, user readiness, and post-go-live adoption across all facilities.
 
Job Duties:
Training & Enablement
  • Design and execute the enterprise-wide training strategy and plan across all facilities
  • Establish and own standardized training frameworks, materials, and delivery methods that scale consistently across all plant locations
  • Serve as the single point of accountability for training consistency -- ensuring no facility operates from a different playbook
  • Develop end-user training content in partnership with transformation teams and plant stakeholders.
  • Own the training schedule, delivery, and logistics enterprise-wide
  • Measure training effectiveness and close feedback loops to drive continuous improvement.
User Acceptance Testing
  • Lead project UAT execution for new Foundry workflow releases -- accountable for end-user testing outcomes
  • Write UAT test cases in collaboration with engineering and transformation leads
  • Surface defects, blockers, and readiness gaps with clear accountability
Business Adoption & Sustainment
  • Co-own post-go-live adoption and sustainment alongside the Transformation Lead
  • Serve as the operational voice of the end user throughout the build and deployment cycle
Qualifications
Equal Opportunity Employer / Vets / Disabled
Westrock Coffee Company

About Westrock Coffee Company

Westrock Coffee Company, LLC is the leading integrated coffee, tea, and extract service provider in the US, providing sourcing and financing, supply chain management, roasting, packaging, and distribution services to retailers, restaurants, convenience stores, commercial accounts, and hospitality customers around the world. With offices in ten countries, Westrock Coffee sources coffee from 35 origin countries.

Industry
Food & Beverage
Company Size
501-1,000 employees
Headquarters
Little Rock, Arkansas
Year Founded
2009
Website
westrockcoffee.com
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