Bloomberg delivers critical information in a world where information matters. We give influential decision-makers in business, finance, and government an edge by connecting them to a dynamic network of news, people, and ideas. To do that, we need a constant flow of ideas, energy, innovation—which is where you come in. At Bloomberg, you will have the opportunity to go above and beyond and to take risks.
In capital markets, buy-side and sell-side professionals strive to achieve automation across multiple asset classes by building strong and secure connections to Bloomberg. Our Enterprise Technology team is trusted with the design, delivery, and ongoing support for firms wishing to outsource their connectivity and integration to Bloomberg. We have successfully delivered both tactical and enterprise-wide solutions to both the buy and sell-side firms and pride ourselves in our quality, rapid time to market, and ability to solve for the most comprehensive and challenging workflows.
What’s the role?
As a member of the Enterprise Technology Services group, you play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows. Working as part of a global team of financial technology support specialists, you will be responsible for servicing the production needs of our customers. You’ll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients.
As you will be part of a client-facing team in Asia, you will be supporting a variety of technologies and data specifications between Bloomberg and external systems including FIX, XML, MQ, and APIs. You will work closely with our engineers, solutions architects, and product development in uncovering opportunities, managing production releases, and positioning enhancements.
We’ll trust you to:
- Analyze and troubleshoot issues for our global client’s production environments. Examine their root cause and offer a solution in a timely manner, working directly with customers and internal stakeholders across functions.
- Prevent production incidents and outages by partnering with Engineering and Product teams to design and implement future system and product changes.
- Partner with Account Management in our electronic trading and regulatory businesses to provide proactive engagements with our client base.
- Ensure a smooth life-cycle experience, when clients move from project implementation to production support.
Who You Are:
You come to work with a purpose, passionate about offering excellent service and empowered by a collaborative spirit. Someone that is naturally curious, a strong problem solver who doesn't shy away from taking on new challenges and thrives on change. You love being a great teammate and someone clients can count on every day. We encourage you to challenge the status quo and support your colleagues to innovate, learn, and deliver the best service possible.
You’ll need to have:
- Minimum 3 years of working experience in a technical support role within the financial services industry, with a good understanding of incident management and change management processes.
- A STEM background with recent experience working in the financial markets.
- Fluency in Mandarin and English for the seamless facilitation of intricate technical exchanges with stakeholders.
- Demonstrated experience using financial data transfer protocols (MQ, SFTP, Web APIs), paired with a deep understanding of FIX messaging (including session-level troubleshooting, order flows, and analyzing standard message types).
- Demonstrated ability in multi-tasking, time management, and prioritizing in a fast-paced environment.
- Interest and aptitude in technology with a basic understanding of connectivity and automation.
We’d love to see:
- Familiarity with Order Management Systems (OMS) or Execution Management Systems (EMS) and how they interact within the broader electronic trading ecosystem.
- Domain knowledge and asset class expertise regarding market structure in specific areas (e.g., Equities, Fixed Income, FX, or Derivatives).
- Experience with enterprise log analysis and monitoring tools (e.g., Splunk, Kibana, ITRS Geneos) to proactively identify and resolve production issues.
- Exposure to Broker/Dealers, Exchanges, Hedge Funds, or Regulatory Reporting requirements.
- Experience applying Data Transformation to workflows using any ETL tools (e.g., Informatica / Mulesoft / TIBCO / Dell Boomi) or through transformation languages (e.g., XML XSLT / Perl).
- Experience with SQL or transactional databases.
- Proficiency in diagnosing and resolving connectivity issues across diverse network types, such as LANs, WANs, and TCP/IP.
- Hands-on experience with UNIX/Linux environments and scripting languages (e.g., Python, Bash, Shell) to build internal tooling, automate manual workflows, and drive team efficiency.
If this sounds like you:
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/solution/integration-and-distribution
Why Bloomberg?
We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Learn more about our office and benefits:
Hong Kong | www.bloomberg.com/hongkong
