This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Support Team Lead based in France.
This role offers the opportunity to lead a high-performing support function serving complex enterprise customers across a global veterinary software environment.
You will manage, coach, and develop Support Specialists while maintaining a strong focus on service quality, SLAs, and customer satisfaction.
The position combines people leadership with hands-on ownership of enterprise accounts, escalations, and operational performance.
You will build trusted relationships with senior customer stakeholders and ensure clear, proactive communication across the support lifecycle.
A key part of the role is coordinating hypercare for newly onboarded clinics and ensuring smooth transitions into ongoing support.
You will collaborate closely with Product, Engineering, Customer Success, Onboarding, and Implementation teams to resolve issues and improve processes.
Working in a distributed, fast-growing environment, you will use data and customer insights to drive continuous improvement and meaningful business impact.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Jobgether is an AI-powered career coach and matching platform fixing the broken job search. Remote professionals no longer waste hours applying blindly; instead, they receive a personalized job search strategy, stronger visibility, and curated matches aligned with their skills, flexibility preferences, and career goals.
We flip the hiring model by connecting talent only to roles that truly match, reducing noise for employers and eliminating wasted effort for candidates. Jobgether combines AI coaching, profile optimization, Match Score insights, and the world’s largest remote job database to help people land opportunities faster and with less bias.
Our purpose is to make remote job search guided and intentional.
Our mission is to become the world’s reference platform for remote talent, ensuring no professional remains invisible and every match is meaningful.
