As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.
As a Solutions Engineer, you can expect to:
Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
Craft compelling technical demonstrations that clearly communicate our product's value proposition.
Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
Build self-service tools and documentation that empower customers to implement solutions independently.
Identify opportunities to productise common integration patterns or features, and work with our product teams to make these real!
We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:
Are passionate about AI, technology and ElevenLabs products.
Enjoy working directly with customers, iterating on solutions and providing tailored support
Have a talent for identifying patterns that can be standardised and scaled.
Have strong empathy for customers, sales and product teams.
Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
Experience working with customers. It’s ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
Excellent communication skills with the ability to adapt messaging to different audiences.
Multi-lingual: Mandarin/English
As we build out a team in the Singapore office, the successful candidate is preferred to be based within Singapore. We will also consider candidates based in Singapore who can travel frequently to meet with customers on-site and collaborate in person with the Singapore team.
ElevenLabs is an AI audio research and deployment company. As voice becomes a primary interface for using technology, we build AI that makes these interactions effortless and human.
We began with ultra-realistic AI voices - clear, expressive, and multilingual. Today, we advance AI audio across speech, sound effects, and music, and turn that work into products people use every day.
Through our Agents Platform and Creative Platform, teams deploy voice agents that listen, talk, and act, localize content at scale, tell stories, and improve accessibility. Our models speak over 70 languages and are used by businesses to run and scale in production, and by others to teach, support, connect, and create.
Our aim is to make interacting with computers as natural as talking to a person - bringing the world’s knowledge, stories, and agents to life.
