Job Description

Noibu is the leading ecommerce monitoring and experience analytics platform, trusted by global brands to protect and grow online revenue. Monitoring websites 24/7, Noibu identifies critical site errors, performance bottlenecks, and customer experience friction that block the path to purchase—tying every opportunity to its financial impact across the funnel. With full visibility into errors, performance, and site friction, ecommerce teams can act fast on what matters most—whether that means resolving issues that block conversions or uncovering new opportunities to optimize the journey. Trusted by Guess, Swarovski, Cartier, and True Religion, Noibu enables retailers to recover lost sales, prevent disruptions, and turn every improvement into measurable growth. Proudly named Canada’s Great Place to work in 2025!

About the Role:

As an Enterprise Solutions Engineer at Noibu, you will be the technical backbone of our relationships with our largest and most strategic customers. While our Customer Success Managers own the overall account relationship, you own the technical relationship - deeply understanding each customer’s ecommerce environment, embedding Noibu into their workflows, and ensuring they consistently realize technical value from the platform.

You are a product expert and a trusted technical advisor. You thrive on understanding customer problems at a deep level and architecting elegant solutions. You work cross-functionally with CSMs, Support Engineers, and Product and Engineering teams to resolve complex issues, drive adoption, and ensure customers achieve their desired outcomes. Your work directly impacts customer retention, expansion, and long-term success.

What you'll be doing:

• Own the technical relationship and outcomes for a portfolio of enterprise customers - building deep relationships with technical stakeholders and serving as their primary technical point of contact throughout the partnership.
• Support and lead structured onboarding for new enterprise customers, conducting technical discovery, managing implementation of Noibu’s SDK and integrations (Jira, Slack, and others), and ensuring all technical implementation requirements are met on time.
• Develop a thorough understanding of each customer’s ecommerce environment, workflows, and pain points - architecting tailored technical solutions and helping them address critical process gaps using Noibu.
• Partner closely with CSMs to strategize on & support renewals, expansion, and churn risk mitigation - delivering technical presentations, QBRs, and proactive value-delivery sessions to maintain and grow technical buy-in.
• Serve as the technical escalation point of contact for enterprise accounts - triaging complex issues, coordinating with Support Engineers, and interfacing with Product & Engineering to drive resolution.
• Develop and deliver training, enablement content, and solutioning sessions that empower customer teams to get maximum value from the platform.
• Act as a technical consultant to customer stakeholders at all levels - including management and C-suite - providing strategic guidance on platform usage, workflow best practices, and integration strategy.
• Surface customer use cases, recurring pain points, and product gaps to Engineering and Product teams, maintaining a strong relationship with them & helping drive the innovation roadmap.
• Stay current on all new Noibu product feature releases and serve as an internal SME, contributing to product documentation and team knowledge.
• Help guide and mentor junior members of the Solutions Engineering team.

Who you are:

• You have 3+ years of experience in a Solutions Engineering, Technical Account Management, or customer-facing technical role, ideally supporting enterprise customers.
• You have strong technical knowledge and hands-on experience troubleshooting APIs and web-stack technologies, including experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP.
• You are a natural problem-solver with strong troubleshooting instincts and a continuous drive to deepen your technical acumen.
• You have experience working cross-functionally with Customer Success, Support, Product, and Engineering teams, and understand how to navigate complex organizations to get things done.
• You have excellent communication skills and can translate complex technical concepts for both technical and non-technical audiences - including executive stakeholders.
• You have strong project management skills and the ability to manage multiple enterprise accounts and competing priorities simultaneously without dropping the ball.
• You thrive under pressure, can navigate unexpected roadblocks with composure, and are comfortable working in fast-moving, ambiguous environments.
• You are organized, self-driven, and accountable - you take ownership of your customer outcomes and consistently follow through.
• Bonus points for:
• Experience working in an ecommerce environment and familiarity with ecommerce platforms such as Shopify, Magento, or Salesforce Commerce Cloud (SFCC).
• STEM degree preferred but not required. A background in Computer Science or a related field is a bonus.

Why should you consider Noibu?
🦄 We’re working to be Ottawa’s next UnicornNoibu is going to impact billions of shoppers. By joining our small team on the ground floor, you have the opportunity to do something amazing with us and grow more than you even realize is possible.
🕰️ Unlimited Time Off & Flexible Working StyleIn addition to unlimited time off, we enforce an annual minimum of 3 weeks for all employees and have a company-wide holiday shutdown yearly. Our flexible working style means you get to choose the hours that work best for you.
🦷 Benefits from Day 1Imagine waiting 3 months into your new job to go to the dentist. Never at Noibu. We hired you. We believe in you, and everyone gets access to all benefits, perks, and allowances from their first day with us 🤝
🎉 Fun & EngagementMany companies preach having fun, but we seriously do walk the walk. Think things like Monthly Company-Wide & Team-Specific Socials, frequent post-work Happy Hours, and an annual Holiday Party 🎄
..Plus much, much more.
If you have experience close to what we outlined but think you might be missing a few things, apply anyway! 🚀 What’s the worst that could happen? Noibu looks for people with exceptional potential, and we know that this takes many forms.
At Noibu, we’re committed to building an environment where every team member feels included, supported, and valued for who they are. We’re proud to be an equal opportunity employer and believe that diverse perspectives fuel better ideas, stronger teams, and a better product.