Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Enterprise Solution Consultant supports Five9’s strategic resell partners by helping them position, sell, and design cloud contact center solutions for enterprise customers.
This role blends technical sales, solution consulting, partner enablement, and enterprise architecture. The SC acts as a trusted advisor across partner-led sales cycles, helping translate business needs into clear Five9 solution designs, demos, and technical guidance.
What You’ll Do

• Serve as a technical advisor for strategic partner-led sales opportunities.
• Lead discovery, demos, presentations, and technical workshops.
• Help partners and customers understand Five9 capabilities, integrations, AI, telephony, and CCaaS architecture.
• Support solution validation, proof-of-concepts, and implementation planning.
• Train and enable partners on Five9 products, features, best practices, and solution patterns.
• Create partner-facing enablement materials, demo flows, and technical guidance.
• Share partner and customer feedback with Product, Engineering, Marketing, Sales, and Services.
• Collaborate across Five9 teams to improve partner readiness and deal execution.

What You’ll Bring

• Strong customer and partner presence.
• Ability to explain complex technical concepts clearly to technical and non-technical audiences.
• Experience with solution consulting, technical sales, implementation, architecture, or partner enablement.
• Familiarity with contact center, telephony, CRM, cloud, AI, or integration technologies.
• Confidence delivering demos, presentations, training, and workshops.
• Strong collaboration, organization, and follow-through.
• Curiosity, ownership, and a practical builder mindset.
• Willingness to travel for partner, customer, and Five9 events.

Helpful Background

• Five9, CCaaS, telecom, or contact center experience.
• Salesforce administration or CRM integration experience.
• Google Cloud, AI, automation, or conversational AI exposure.
• Zendesk or ServiceNow experience.
• Implementation, configuration, or hands-on technical delivery experience.
• BA/BS degree or equivalent work experience.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below. $93,900—$218,200 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.