Job Description

Responsibilities: • Collaborate with their counterparts in the Operations organizations to solution strategies for existing Enterprise clients • Provide input on incidents and problem management activities, including technical recommendations on remediation actives and RCA (root cause analysis) • Provide technical project oversight • Conduct solution development sessions and present technical solutions and business cases to a wide variety of audience • Service ongoing requests from a solution design and pricing perspective • Provide change management advisory and risk analysis • Aid in driving stability and innovation within the client's current and future state and create solutions based on client requirements and available product offerings • Proactive advisor for service optimization, enhancement and transformational initiatives • Proactive analysis and recommendations for Platform capacity, service and performance improvement • Participate in customer pricing, invoicing, and billing reviews Requirements: • Bachelor's degree in engineering or computer sciences • Major Industry accreditations / certifications • 10+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider) • Good understanding of Project management methodologies • Proven experience in managing projects through the entire project lifecycle. This includes managing multi phase/multi-dimensional/multi-resource projects to conclusion while maintaining high client satisfaction • Understanding of (and experience with) public cloud platforms (AWS, GCP, Azure) and hybrid solutions required • Well versed in the hosting technology landscape including compute, storage, backup, network, security, DR, DevOps and IT governance • Good understanding of the sales process for large and complex opportunities including ITO • Resourceful and confident in Crisis and Expectation management and confident under pressure • Has experience in technical documentation to capture solution components in a timely manner while ensuring acceptable level of detail, data integrity, and accountability • Ability to share knowledge and expertise among various organizations within the company and to facilitate teamwork among those organizations to better serve our clients • Ability to work in a team environment and demonstrate strong problem-solving skills 2 • Proficient with common office applications such as MS Outlook, MS Excel, PowerPoint and MS Visio • Excellent organizational, interpersonal, and communication skills (oral, written and presentation) Key Attributes: • Independent, Self-directed, Results oriented • Strong presentation & communication skills • Strong empathy, self-awareness and interpersonal skills • Able to challenge status quo in a non-confrontational way Seniority Level: • 10+ years of experience as an architect or equivalent in the hosting and network space (preferably with a service provider and/or cloud MSP) Travel: • Travel to various Ensono locations and client sites will be frequent; estimated 25% of weeks will involve travel, more in first year of role for on-boarding and client engagement.