Job Description

Enterprise Services - Buy-side Order Management System (AIM) Support Specialist - Singapore
Location
Singapore
Business Area
Sales and Client Service
Ref #
10049146

Description & Requirements

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.
The Buy-side Enterprise Services team is responsible for supporting our most sophisticated global buy-side customers who subscribe to our portfolio enterprise reporting and order management system solutions. Powered by an unparalleled combination of automation, innovation, access and service, Bloomberg Asset and Investment Manager (AIM) delivers global, multi-asset solutions for front-end portfolio management, trading, and operations. Our comprehensive suite of enterprise solutions help buy-side firms to generate alpha, service clients, remain compliant, and grow profits in the face of change. These integrated services are tailored to our clients' needs to increase efficiency and productivity.
What’s the role?Fund managers, compliance officers and middle office managers face the challenge of doing their job in the most efficient way possible. They need solutions that help them trade securities, attain best execution, and manage their risk, compliance and straight-through processing. Bloomberg’s buy-side order, execution, and position management system is designed to meet and exceed these needs.
As part of our Asset and Investment Manager (AIM) Tradedesk support team, you will work in a client facing role, liaising with buy-side professionals to deliver a knowledgeable and proactive service on our buy-side order management solutions (OMS). Our AIM product suite delivers global order, execution and position management tools for front-office professionals as well as middle and back office operations.
We are looking for individuals with strong customer service skills to enable our AIM clients to operate effectively. Our clients rely on your domain expertise to guide them, so that they can use the power of our OMS to make better business decisions. To be successful, you will be a curious and inquisitive troubleshooter that is eager to share tips and insights about business-critical features and exciting new functionality. Whether you’re on a chat, getting on a call, or on-site with your client, you can quickly size up a situation and provide a solution. 

We’ll trust you to:

• Use the product knowledge we provide via extensive training, and acquired client intel, to build and maintain credible relationships with your clients, deliver client training and actively communicate with external stakeholders
• Keep up to date with market trends, understanding the impact on our clients’ workflows and businesses
• Develop your knowledge of our products and customers' workflows, sharing and building this knowledge across your team
• Actively generate leads and contribute to sales campaigns, prioritizing product enhancement requests for our Product and Engineering teams, and providing valuable customer intelligence that drives product improvements and sales performance

You'll need to have:

• Minimum 2 years of client facing experience in Financial Services and/or a Financial Technology company
• Previous experience supporting an OMS or other electronic trading systems
• Business proficiency in Chinese (Mandarin) to support Chinese-speaking clients in the region
• Experience working with pre-trade, at-trade, or post-trade buy-side workflows
• Strong multi-tasking skills, being a self-starter and a proactive collaborator
• Attention to detail with strong analytical skills
• Demonstrated continuous career growth within an organisation
• Strong presentation and communication skills in English
• Bachelor’s degree or degree equivalent qualifications

We’d love to see:

• Knowledge of connectivity protocols such as FIX, TNP, XML

If this sounds like you:Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, , but in the meantime feel free to have a look at this:  https://professional.bloomberg.com/products/trading/order-management-system/aim/

Why Bloomberg? We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Learn more about our office and benefits: Singapore | www.bloomberg.com/singapore

Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, we may prioritise candidates with legal authorisation to work full-time in Singapore for this role, who do not require Bloomberg to sponsor their work authorization.
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