emergiTEL

Enterprise Service Desk Analyst - 28266

emergiTEL  •  $25/hr  •  Winnipeg, CA (Onsite)  •  3 hours ago
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Job Description

emergiTEL is hiring a Enterprise Service Desk Analyst This is a contract role.
Compensation: $24.91/hr
Location: Winnipeg MB or Regina SK

(English)
Working Hours: Flexible (7:00 AM to 7:00 PM CST), Monday to Friday
  • Provide first-line technical support to clients and internal service teams.
  • Troubleshoot infrastructure issues including servers, networks, phone systems, cloud environments, and Microsoft Office 365.
  • Deliver remote support to ensure seamless client operations.
  • Work effectively in a fast-paced environment with a strong commitment to service excellence.
Key Responsibilities
  • Provide first-line customer support, troubleshoot technical issues, and maintain system performance and reliability.
  • Resolve incidents promptly to support service delivery commitments.
  • Configure workstations and software for new employee onboarding.
  • Administer and manage servers, networks, Azure environments, and Microsoft 365 services.
  • Participate in IT projects including system enhancements, staging activities, and large-scale device imaging.
  • Troubleshoot workstations, network infrastructure, Active Directory Domain Services (ADDS), DNS, DHCP, file servers, and related technologies.
  • Assist with security reviews, backup audits, upgrades, and system optimization initiatives.
  • Follow hardware and software standards, policies, and security best practices.
  • Communicate incident status updates, planned changes, and approved service interruptions to clients in a timely manner.
  • Document recurring issues and develop knowledge base articles for future reference.
Qualifications
  • Demonstrated ability to collaborate effectively within a team and support colleagues with varying technical skill levels.
  • Completion of a post-secondary program in Information Technology or a related discipline, or equivalent education and experience.
  • CompTIA A+, Network+, and Security+ certifications are considered assets.
  • Minimum two (2) years of experience in a managed services technical support role.
  • Strong knowledge of Microsoft 365 and Azure Active Directory.
  • Comprehensive understanding of networking concepts and technologies, including routers, switches, firewalls, LAN, WAN, VPNs, network security systems, and intrusion detection systems.
  • Experience with Microsoft Intune, Microsoft Defender, Exchange, and other Microsoft technologies.
  • Fluency in English, both written and verbal. French is considered an asset.
  • Proven ability to work under pressure and manage multiple priorities simultaneously.
Please note: This role does not require the candidate to be bilingual; speaking both languages is an asset. English is a must.
emergiTEL

About emergiTEL

At emergiTEL, we are redefining what it means to connect exceptional talent with visionary organizations. Since our inception in 2006, we have built our reputation as a purpose-driven leader in recruitment and HR solutions. Our unique three-dimensional screening process goes beyond technical qualifications, delving into the critical aspects of soft skills and cultural alignment to deliver talent that truly transforms organizations.

emergiTEL is a National Tier-1 staffing supplier to top North American brands in IT, Telecom, Retail, Banking, Insurance and Consulting verticals . We are a recognized-leader for providing the best placements, retention, and re-hire ratios.

emergiTEL is more than a recruitment firm—we are your strategic partner for workforce transformation. Our global footprint enables us to operate seamlessly across major markets while maintaining a boutique approach to service. We are known for anticipating client needs, challenging conventional thinking, and delivering innovative solutions that create lasting value.

We proudly serve a diverse range of organizations, from ambitious start-ups to global enterprises, spanning private, public, and not-for-profit sectors. Our clients return to us not just for the results we deliver but for the trust we build through every engagement.

The foundation of emergiTEL’s success lies in our people and principles. We cultivate a dynamic and inclusive culture that champions creativity, adaptability, and authenticity. By empowering our team to think differently and act boldly, we consistently achieve extraordinary results for our clients.

Our values are rooted in integrity, excellence, and collaboration. From leveraging cutting-edge technology to fostering genuine partnerships with clients and candidates, we ensure that every interaction is marked by trust and mutual respect.

By understanding the intricate balance of skill, character, and culture, we help organizations uncover the right talent at the right time.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Richmond Hill, CA
Year Founded
2006
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