Job Description

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

JOB ACCOUNTABILITIES / KEY RESULT AREA

- Design and implement end-to-end processes for billing, invoicing, collections, and revenue assurance.

- Conduct gap analyses to identify discrepancies between current practices and desired outcomes.
- Pinpoint inefficiencies and recommend process improvements to enhance accuracy and minimize revenue leakage.

-Leverage Generative AI tools to automate process mapping, enhance billing and revenue assurance workflows, and accelerate identification of gaps and inefficiencies.

-Collaborate with IT and other cross functional teams to integrate system capabilities with business processes - Act as a liaison between business units, technical teams, and vendors, present actionable findings to senior leadership, and drive change management initiatives.

-Deliver streamlined, automated processes that improve efficiency, reduce errors, and enhance revenue assurance, ultimately driving measurable business outcomes.

-Drive performance by increasing collections, reducing PFDD, and minimizing waivers to strengthen overall revenue assurance.

MINIMUM ESSENTIAL QUALIFICATIONS & TECHNICAL COMPETENCES

Formal Education

Bachelor Degree

IT Service Management

ITIL/Service Enablement

Work Experience

Total Work Experience: More than 8 years

Total Desired Experience: 4 to 6 years in Telecommunication/ IT/ Networking

Skills / Knowledge

- Strong understanding of customer lifecycle management within the telecom industry is preferred

- Knowledge of Generative AI applications and their practical uses in process optimization

- Preferred expertise in enterprise systems such as CPQ, Kenan, and ServiceNow

- Ability to blend analytical thinking, process optimization, and domain knowledge to drive operational excellence and customer satisfaction

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.