Job Description

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Support role in Enterprise Risk Management Department which works as a second line of defense in partnership with the business to coordinate the risk management process throughout AIA Bhd. and its related group of companies to ensure all element of risks are properly identified, assessed, mitigated and reported in line with the BNM Guidelines as well as AIA policies requirements.
Responsible for establishing and maintaining the overall operational risk program to ensure the company’s interests are adequately protected and within the risk appetite approved by Board.
The individual in this position is responsible for identifying, evaluating and reporting on operational risks in a manner that meets regulatory, group, management and other compliance requirements. The individual works proactively with the various business units and other internal departments and organizations to implement practices that meet the regulatory, Group’s and Company’s defined guidelines, risk policies, standards and/ or procedures.

Roles & Responsibilities:

1. Risk Framework Implementation & Policy Management

• Support the rollout and implementation of the Risk Management Framework, policies, and procedures across AIA Bhd. and its subsidiaries, ensuring alignment with Group standards and local regulatory requirements.
• Assist in the development, review, and enhancement of local risk policies, including risk appetite statements, risk limits, and key risk indicators, incident and issue managements, incorporating feedback from senior management and the Board.

2. Risk & Control Assessment (RCA)

• Coordinate and facilitate the RCA program across business units to ensure operational risks are properly identified, assessed, and mitigated, including issue management, consultation/challenge on the control effectiveness, and key control testing.
• Work closely with EXCO and Heads of Departments to embed risk ownership and ensure controls are in place and operating effectively within the approved risk appetite.

3. Incident Management & Regulatory Reporting

• Ensure timely, accurate, and complete reporting of operational risk incidents, including key action plans validation and tracking, and preparing reports to Senior Management.
• Support regulatory submissions such as BNM’s Operational Risk Reporting (ORR), including KRI and loss event data, and ensure timely and accurate reporting.

4. Subsidiary Liaison & Coordination

• Act as the primary liaison for operational risk matters across subsidiaries, ensuring effective alignment, coordination, and execution of risk and control assessments and related risk management activities.

5. Governance & Risk Reporting

• Prepare risk reports and presentation materials for EXCO, Operational Risk Committees, Board Risk Committees, and Group Risk functions, highlighting key risks, controls, and action plans.
• Support governance tasks including meeting minutes, gap analysis, audit document preparations, follow up with business on policy/standard renewal etc.

6. Second line advisory

• Provide risk advisory and assessment support for strategic initiatives, new product launches, outsourcing arrangements, business cases, and process or control enhancements.
• This includes evaluating proposals from a risk perspective to ensure alignment with the enterprise risk framework and internal control standards.

6. Embedding Risk Culture

• Promote a proactive risk culture by coordinating risk awareness programs, workshops, and training sessions for staff and senior management.

7. Process Improvement & Digital Enablement

• Drive continuous improvement in risk management processes by leveraging digital tool to enhance risk dashboards, reporting efficiency, and data visualization for better decision-making and stakeholder engagement.

Minimum Job Requirements:

• Degree in related field including Risk Management, Accounting, Actuarial Science, Finance, IT or Business with 5-15 years relevant work experience in the financial industry handling risk management, internal audit, compliance and/ or controls
• In-depth understanding of the Insurance/ Takaful business preferred and, in lieu of insurance, financial services.
• Data analytics skills preferred
• Good interpersonal and communication skills and self-motivated.
• Good written and spoken communication skills in English and local language.
• Independent and be able to work under pressure
• Be organized, detail-oriented and analytical
• Possess leadership, coaching and influencing skills; business acumen; problem solving skills
• High level of integrity and take ownership and accountability of results

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.