Job Description

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

The Enterprise Risk Incident Manager is responsible for overseeing operational risk management activities across the organization. The role focuses on identifying, assessing, investigating, and monitoring operational and technology risk incidents while ensuring that controls, action plans, and risk management practices are effectively implemented. This role also works closely with business units and senior management to strengthen the company’s overall risk and control environment.

You will be responsible for the following:

• Support the implementation and continuous improvement of the Operational Risk Management (ORM) framework, policies, and guidelines

• Assist in reviewing and updating Enterprise Risk Management (ERM) policies and processes

• Lead and oversee operational risk assessment activities across the organization

• Manage ORM tools such as Risk and Control Self-Assessment (RCSA), Project Risk Assessment (PRA), Incident Management, and Issue & Action Management

• Review and validate operational and technology risk incidents reported by different business units

• Conduct root cause analysis and identify areas for process and control improvements

• Participate in incident investigations, briefing sessions, and war rooms when needed

• Coordinate with stakeholders to ensure timely remediation and implementation of action plans

• Work with senior management in conducting operational business risk reviews

• Prepare reports and presentations for senior management and board committees

• Escalate key risks and non-compliance issues when necessary

• Provide regular updates and reports to the Risk Division Head
  

We are looking for:

• Bachelor’s degree in Accounting, Finance, Economics, Statistics, Business, or related courses

• At least 2 years of relevant experience in risk, incident management, controls, data, or operational risk within the financial services or fintech industry

• Strong analytical and problem-solving skills

• Good understanding of process management, internal controls, and risk management

• Excellent written and verbal communication skills in English

• Strong stakeholder management and interpersonal skills

• Detail-oriented, organized, and self-motivated

• Able to work independently and perform well under pressure

• High level of integrity, accountability, and ownership

• Willingness to learn and collaborate across teams

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package