Job Description

Build resilience. Shape readiness. Protect a global business.

We’re seeking an Enterprise Resilience Manager to play a pivotal role in strengthening our organisation’s ability to anticipate, withstand, and recover from disruptions in an increasingly complex world. Reporting into our Enterprise Resilience Director and based in our global HQ in Windsor, UK.

This role forms an integral part of our broader risk management and control framework – focused on strengthening at a strategic level our overall preparedness, resilience and positioning IHG for success.

At IHG, our purpose is to deliver True Hospitality for Good and resilience sits at the heart of that promise.

If you thrive in a high impact environment and want to directly influence how a global business prepares for and responds to disruption, this is a rare and exciting opportunity.

What you’ll do

• Serve as a resilience partner and subject matter expert for IHG’s global crisis network and critical business areas.

• Lead and evolve key components of our Enterprise Resilience and Crisis Management programmes, including methodologies, operating models, and toolkits.

• Oversee and validate resilience health checks, including BIAs, risk assessments, and recovery readiness across processes, partners, technology, and data.

• Develop and maintain business continuity and crisis response plans.

• Design and lead training, exercises, and simulations to build organisational preparedness.

• Support compliance by leading regulatory engagement related to resilience.

• Manage our resilience software, ensuring smooth operation and end-user adoption.

• Provide actionable data insights to support risk-based decision making

• Drive continuous improvement, aligning our programmes with industry best practice and emerging opportunities, including those enabled by AI.

• Working as part of the Enterprise Risk & Assurance Team within Business Reputation & Responsibility (BRR)

What you’ll bring

• Extensive experience in risk, resilience, business continuity, crisis management, and operational resilience, ideally in a global environment.

• Solid understanding of resilience frameworks, BIAs, risk assessments, and exercise design.

• Experience with resilience software and project management tools.

• Hospitality experience is a bonus but not essential.

• Relevant degree or industry certifications e.g., CBCP or relevant work experience

If you’re ready to make a visible, global impact and help future‑proof an iconic organisation, we’d love to hear from you. Apply now and help IHG stay ready for whatever comes next.

Closing date for Applications: Tuesday 14th April 2026

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?