Responsibilities -

• Manage knowledge transfer from Sales to the Implementation team and from Implementation to the Support team.

• Provide documented project status to Professional Services Executivesor designated manager/lead, reporting effectively through the leadership team.

• Work directly with all departments as the customer advocate, ensuring a clinical focus is brought to development,logistics, and service processes.

• Proactivelyidentify, triage, and solution complex project issues—breaking down root causes, evaluating resolution options, and driving cross-functional teams to swift and effective resolution.

• Maintain up-to-date andaccurateproject data for internal reporting and forecasting. Drive,manage to, and forecast revenue targets across assigned projects. Develop detailed project financial plans and proactively manage scope, budget, and schedule to ensure financial commitments are met.

• Perform other duties as assigned by immediate supervisor or upper management.

Core competencies -

Clinical and domainexpertise

• Strong knowledge ofappropriate clinicalservice lines, including PACS implementations, clinical workflows, and key business drivers in medical imaging environments.

Communicationand executive presence

• Strong presentation, written, and verbal communication skills. Ability to describe complex technical subjects clearly to clinical and IT audiences. Demonstrated experience communicating business impact and project status to executive stakeholders internally and within client organizations. Comfortablereporting upthrough the leadership chain and presenting at the executive level.

Meetingleadership

• Ability to effectively plan andfacilitatemulti-disciplinary meetings and workgroups across complex, multi-site enterprise environments.

Client and stakeholder management

• Ability to navigate complex organizational structures and distinguish decision makers from influencers. Comfortable holding a seat at the table with clients—aligning delivery strategy to the client's strategic vision and executing against it with accountability and rigor.Balancescustomer advocacy with business needs.

Strategic partnership and influence

• Able to engage clients and internal stakeholders asa trustedstrategic partner—championing solutions, aligning expectations, and driving shared commitment to outcomes. Takes a "Yes, and here's how" approach rather than a "No, and here's why not" stance.

Financialacumen

• Highly developed financial acumen withdemonstratedability to create detailed project financial plans, forecast work and revenue across a portfolio of projects, manage budgets, and report accurately against financial targets. Experienced overseeing projects greater than1M in value with direct accountability for revenue forecasting and delivery margin.

Professionalpresence

• Exhibits a solid, credible professional presence in high-stakes client and executive settings.

Performanceunder pressure

• Ability to work effectively in high-pressure, fast-paced enterprise delivery environments.

Analytical and problem-solving skills

• Strong analytical skills with the ability to break down complex issues intocomponentparts, frame solution options, clearly articulate tradeoffs, champion a recommendation, and organize a cross-functional team to resolution. Treats issue resolution with urgency anddrivesoutcomes.

Self-motivation and results orientation

• Self-motivated and results-oriented individual who sets clear deadlines,delivers oncommitments, and follows up with urgency on all customer and internal interactions.

Changemanagement

• Strong understanding of business project management andchangemanagement principles, approaches, and methodologies—especially for clinically-related enterprise implementations.

Partnermanagement

• Ability to work effectively with third-party vendors,balancingshared responsibility across theaccountandmaintainingfocus on projectobjectives

Pre-sales collaboration

• Comfortable partnering with the sales team to understand customer-specific needs andobjectivesandparticipatingin pre-sales activities as needed.

Technicalskills

• Proficiencyin Microsoft Excel, PowerPoint, Word, Visio, and Microsoft Project.

• General IT knowledge with respect to network, security, PC management, redundancy/backup systems, web deployment, and general hardware configuration and scalability.

• Familiarity with PACS architecture, DICOM standards, HL7 integration, and radiology/cardiology imaging workflowsstronglypreferred.

Leadershipskills

• Ability to engage cross-functional teams in a matrix environment—keeping them energized, focused, and motivated toaccomplishproject goals in addition to their day-to-day responsibilities.

Qualifications

Education

• MinimumBA, BS, BSc, or MBA degree, or comparable job experience in medical imaging or healthcare IT systems.

• Master's degreea plus

• PMP certification or equivalent is strongly preferred.

Experience

• 8+ years ofdemonstratedproject management experience with oversight for large-scale or multiple time-sensitive enterprise implementations.

• Proven experience managing enterprise-wide solutions across multiple locations and complex organizational environments.

• Experience implementing PACS solutions for radiology and/or cardiology is strongly preferred.

• Oversight of multiple concurrent6-18monthprojects.

• Oversight of projects greater than $1M in value, with direct accountability for revenue forecasting and financial performance.

• Experience running high-visibility projects both internally and externally.

• Project exposure spanning multiple clinical departments with engagement across IT and executive stakeholders.

• Valid driver's license and safe driving recordrequired