Job Description
Job Location: Remote USA - Remote, CA 99999
Position Type: Full Time
Salary Range: $139,394.44 - $163,993.45 Salary/yearJob
Summary
The Enterprise Program Manager drives the development, launch, and execution of new enterprise initiatives, focusing on building future‑state operational capabilities rather than maintaining legacy processes or systems. This role identifies opportunities for modernization, designs innovative solutions, and leads cross‑functional teams through the full lifecycle of strategic projects that enhance efficiency, scalability, and member experience.
The Enterprise Program Manager ensures new programs and processes are introduced with rigor, clarity, and strong operational alignment—accelerating organizational transformation and strengthening UCU’s ability to deliver exceptional value to its member‑owners.
Location
We are passionate about attracting great talent to our team, so this position will be a remote arrangement, with occasional (<5%) travel required to meet with vendors or to attend meetings or events at the Credit Union Headquarters in Los Angeles.
About UCU
University Credit Union (UCU) is a purpose-driven financial cooperative dedicated to providing everyone in the university community a financial advantage.
UCU was founded in 1951, on-campus, by a group of UCLA employees. Over 70 years later, we continue to exclusively serve the university community and have expanded our reach beyond UCLA. We continue to align ourselves with universities and have expanded our reach to numerous universities across California, the West Coast Conference, and the Big West Conference.
UCU’s focus has been diversifying and building a foundation for future growth. By partnering with the university
community, we can provide products and services tailored to their unique needs. To best serve our member-owners, UCU delivers on our purpose, to give every member in the university community a financial advantage, by following our three key differentiators:
o We were founded by the University Community for the University Community
o We provide conflict-free unbiased financial advice from certified professionals
o We guarantee our rates on auto loans, credit cards, consumer loans, and
HELOCs are within the top 1% lowest nationwide of all federally insured financial institutions.
Key Duties and Responsibilities
Enterprise Program & New Initiative Leadership
- Leads the design, scoping, and execution of new enterprise initiatives, ensuring clear goals, timelines, and success metrics.
- Partners with executives to develop business cases and launch new programs aligned with UCU’s strategic roadmap.
- Prioritizes and advances initiatives that deliver the greatest strategic, operational, or member-impact value.
- Ensures new projects are delivered with speed, operational readiness, and strong cross‑functional alignment.
Operational Leadership & Business–IT Integration
- Translates new business needs into actionable technical and workflow requirements for IT and vendor teams.
- Guides solution design for new systems, new integrations, and new operational models.
- Works closely with IT and operational leaders to ensure new solutions are adopted effectively and sustainably.
- Minimizes focus on day‑to‑day maintenance, directing efforts toward innovation and forward‑looking solutions.
Process Innovation & Operational Excellence
- Leads process redesign efforts to support new capabilities, ensuring workflows are modern, scalable, and efficient.
- Conducts current‑state vs. future‑state analysis to support new initiatives and operational transformation.
New Systems, Data, and Operational Integration
- Oversees planning, testing, and rollout of new systems, enhancements, and enterprise platform changes.
- Leads user acceptance testing (UAT) to validate new capabilities and ensure operational alignment.
- Ensures data requirements for new initiatives are clearly defined, accurate, and integrated into reporting.
- Partners with Data, IT, and vendors to ensure new technology solutions deliver measurable value.
Project Governance & Standards
- Establishes repeatable frameworks and standardized approaches for launching new initiatives.
- Ensures project documentation emphasizes future‑state design, new workflow creation, and transformation outcomes.
- Coaches teams on execution discipline, governance, and adoption best practices.
Cross‑Functional Collaboration & Change Leadership
- Collaborates with business units to prepare teams for new systems, processes, and operational expectations.
- Manages communication strategies that highlight initiative goals, benefits, and key milestones.
- Drives organizational alignment, ensuring all operational areas are ready for upcoming changes.
- Facilitates change management plans that support adoption, readiness, and long‑term sustainability.
Strategic Resource Planning & Risk Mitigation
- Allocates resources to new initiatives and ensures capability gaps are identified and addressed.
- Identifies risks associated with new implementations, ensuring proactive mitigation and contingency planning.
- Minimizes operational disruption during change by sequencing and coordinating deployments effectively.
Other Duties as Assigned
- Leads enterprise projects tied to modernization, transformation, and strategic growth.
- Stays current on financial services innovation, technology trends, and operational best practices.
QualificationsKnowledge & Skills
Education / Certification
- Bachelor’s degree required; master’s degree preferred.
- Minimum of five (5) years of related professional experience required.
- PMP, Lean Six Sigma, or similar operational excellence certifications preferred.
Required Knowledge
- Strong understanding of business operations, process engineering, and organizational systems.
- Expertise in launching new initiatives, implementing new processes, and deploying new systems.
- Knowledge of operational excellence methodologies, project management, and change management.
Skills & Abilities
- Exceptional ability to lead new initiatives from concept through implementation.
- Strong leader with operational discipline, problem‑solving rigor, and analytical precision.
- Excellent communicator capable of translating between technical and operational audiences.
- Highly organized and able to manage competing priorities with urgency and accuracy.
- Proficient in project, workflow, and enterprise systems supporting new initiatives.
- Entrepreneurial mindset with the ability to identify opportunities, innovate within constraints, and proactively drive operational improvements.
- Ability to work with minimal direction while maintaining strong alignment with cross‑functional teams and organizational objectives.
Team UCU Benefits:
Investing in people is one of UCU’s strategic priorities and we invest in Team UCU by offering a variety of
excellent benefits, in addition to being a great team to work with:
- Competitive compensation
- Options to work remotely/hybrid
- A full 401(k) match up to 6% plus a potential additional annual profit share of up to 4%
- Quarterly Gain Share awards, subject to meeting certain organization goals, with a payout of up to 10%
of earnings
- Generous paid vacation, plus accrual of paid sick time, and additional discretionary floating and cultural holidays
- 11 paid Holidays
- Choice of medical, dental, and vision plans, including some options that are 100% paid by the Credit Union.
- Company-paid Life and Accidental Death and Dismemberment Insurance
- Company-paid long-term and short-term disability insurance and Employee Assistance Program
- Range of additional voluntary benefits, including additional Life, Critical Illness, Hospital and Accident coverages, plus Legal Insurance and Pet Insurance.
UCU’s commitment to diversity, equity, and inclusion:
Diversity, equity, and inclusion play a key part in our dedication to give everyone in the university community a financial advantage. From students, staff, faculty, and alumni, our member-owners are individual in their needs. UCU is committed to ensuring our team brings a variety of skills, ideas, cultural backgrounds, and experience to UCU to align with them. We are dedicated to building trust and understanding with each of our member- owners.
We accomplish this by building a community that embraces diverse ideas, backgrounds, and perspectives; this is mirrored in our work and represented in Team UCU.
University Credit Union is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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ADA Requirements:
Physical Requirements
If based remotely, may be required to travel to the UCU HQ in Los Angeles and to other UCU locations, as required to meet the needs of the role and the business, so must be able to travel and move within buildings to perform both sedentary and active work (standing and presenting, attending functions) work requiring occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency. Must be able to operate routine office equipment including a computer, telephone, copier, and calculator. Must be able to routinely perform work on a computer for extended periods daily. Must be able to work extended hours whenever required or requested by management. Must be capable of regular reliable, and timely attendance that aligns with the pacific time zone.
Working Conditions
If working onsite, must be able to routinely perform work indoors in climate-controlled shared work area with some noise. If working remotely from a home office, must be able to work in a separate, quiet area, for extended periods on a computer.
Mental and/or Emotional Requirements
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
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This
provides a general summary of the position available and is not intended to be exhaustive. It does not form and should not be interpreted as forming, a part of any contractual or non-contractual terms & conditions of employment.
