Job Description

What you will do

• Implement and evolve the Ivanti  platform through hands-on development, scripting, and deep technical configuration to automate Technical Directorate processes.
• Independently implement technical solutions within the defined architecture: perform complex configurations, custom development, and integration setups.
• Ensure technical integration and alignment of new solutions with the company's adjacent classic ITSM processes.
• Write code and create custom workflows where out-of-the-box functionality is insufficient.
• Develop and maintain workflow logic, complex forms, business rules, SLAs, notifications, and Role-Based Access Control (RBAC) models.
• Configure and troubleshoot integrations with external systems (CMDB, ITAM, AD, monitoring tools, portals, REST APIs, message brokers, databases).
• Support data migration activities (users, tickets, CMDB records, reference data).
• Validate implemented code and configurations, participate in testing with business stakeholders, and manage the technical handover prior to deployment.
• Resolve complex technical and integration incidents alongside IT teams, stakeholders, and vendors.
• Create and maintain technical documentation and configuration guides.

Qualifications and experience needed

• 3+ years of hands-on experience configuring, customizing, and developing on enterprise automation or BPM platforms (e.g., Ivanti, Cherwell, ServiceNow, HP Service Manager/SMAX, OMNITRACKER, UnityBase, Camunda, BMC Helix, Creatio, Salesforce, Pegasystems).
• Proven track record of programming custom workflows, business rules, and complex processes beyond standard out-of-the-box functionality.
• Strong practical skills in scripting and web technologies: JavaScript, SQL.
• Solid experience building and troubleshooting system integrations (REST APIs, web services, message brokers, databases).
• Knowledge of CMDB concepts, service modeling, relationships, and automation.
• Experience developing complex forms, UI customizations, and Role-Based Access Control (RBAC) models.
• Ability to produce clear technical documentation and diagrams (Visio, Draw.io, or similar).
• English – Intermediate or higher (for reading technical documentation and vendor communication).

A plus would be

• Direct experience with Ivanti Neurons for ITSM or Ivanti Service Manager.
• Developer certifications for Ivanti or other enterprise ITSM/BPM platforms.
• Experience with version control systems (Git).
• Background in business/systems analysis, process methodology, or understanding of ITIL v3/v4 principles.
• Experience in large-scale enterprise automation, system implementation, or migration projects.

What we offer

• Office or remote — it’s up to you. You can work from anywhere, and we will arrange your workplace.
• Remote onboarding.
• Performance bonuses.
• We train employees with the opportunity to learn through the company’s library, internal resources, and programs from partners.
• Health and life insurance.
• Wellbeing program and corporate psychologist.
• Reimbursement of expenses for Kyivstar mobile communication