Job Description

Enterprise Operations Specialist-Germany

慕尼黑

社招

全职

职位 ID：A62623

职位描述

- Manage day-to-day operational topics for enterprise customers, leasing companies, corporate accounts and fleet customers.
- Coordinate B2B delivery readiness across customer documents, leasing status, payment status, vehicle availability and handover requirements.
- Act as the main operational contact for leasing companies and fleet customers across Sales, Delivery, Service, Finance and related workflows.
- Resolve operational blockers and customer escalations related to delivery, leasing, payments, documentation, service coordination and after-sales topics.
- Define, implement and improve processes for leasing companies, fleet customers and enterprise delivery operations.
- Ensure external partners understand and follow Xiaomi’s operational processes, requirements, timelines and escalation paths.
- Support final payment collection, billing readiness and revenue recognition by tracking open items and coordinating resolution with Finance and Sales.
- Share relevant updates on delivery processes, product changes, service topics, pricing and operational requirements with business customers and partners.
- Identify recurring issues and drive process improvements to increase speed, transparency and customer satisfaction.

职位要求

- Experience in B2B operations, enterprise customer operations, leasing, automotive, fleet operations, sales operations, delivery operations or customer support.
- Good understanding of operational processes across delivery, leasing, payments, finance, service, documentation or after-sales.
- Ability to quickly understand, prioritize and resolve operational issues in a structured way.
- Strong communication skills with internal teams, external partners and business customers.
- Ability to build professional relationships with leasing companies, fleet customers and corporate accounts.
- Structured, detail-oriented and proactive working style with strong follow-through.
- Ability to manage multiple topics in parallel and meet deadlines in a fast-moving environment.
- Experience defining, documenting or improving operational processes is an advantage.
- Fluent German and good English skills.

投递

About Xiaomi Technology

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018 (1810.HK). Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company has also established the world’s leading consumer AIoT (AI+IoT) platform,reached 558 million smart devices connected to its platform (excluding smartphones,laptops and tablets) as of September 30 2022. Xiaomi products are present in more than 100 countries and regions around the world. In August 2022, Xiaomi was included in the Fortune Global 500 list for the fourth year in a row, ranking 266th. The company is the fastest-rising Chinese technology conglomerate during the four-year period.

Xiaomi is a constituent of the Hang Seng Index, Hang Seng China Enterprises Index, Hang Seng TECH Index and Hang Seng China 50 Index.

Industry

IT & Software

Company Size

10,000+ employees

Headquarters

Beijing, CN

Year Founded

2010

Website

xiaomi.com

Social Media