Job Description

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

INTRODUCTION
 

This positionis responsible forsuccessfully managing integration requirements across multiple concurrent projects. These projects vary in complexity and scope, requiring strong attention to detail.

Throughout the project lifecycle, this role will serve as the primary point of contact for clients, effectively communicating and balancing project constraints related to scope, timelines, quality, and risk. This includes setting clear expectations and monitoring client satisfaction.

This positionoperatesin alignment with company values and goals, consistently striving to exceed expectations and create “raving fans” throughout the onboarding experience for all new customers.
 

WHAT YOU’LL DO

• Manage clients through theABC Fitnessonboarding process

• Manage project expectations across the full scope, clearly defining roles and responsibilities

• Manage project timeline tracking for task execution/delegation through provided PM tools.

• Take a leadership role in ensuringABC Fitnessdeliversappropriate softwareand system solutions to clients

• Own and be accountable for the successful resolution of onboarding projects

• Act as the client’s advocate, taking ownership of issues and ensuringtimelyresolution

• Ensure clients fullyutilizesolutions to maximize value and revenue for both the client andABC Fitness

• Educate and guide clients on how to get the most out of their partnership withABC Fitness

• Provide specialized software and systems training as needed

• Identifyand execute upsell/cross-sell opportunities, educating clients on all platform features

• Manage, delegate, and oversee client issues in collaboration with departmental leadership

• Use Salesforce (or other designated CRM) to track client interactions and activities

• Facilitate requirements discussions, capture business and financial needs, and document integration requirements end-to-end

• Develop andmaintainaccurateproject deployment and integration schedules

• Oversee and lead client training sessions and customer visits related to assigned projects

• Create and deliver brand-specific training and onboarding content, both in person and virtually

• Support pre-sales efforts and activities for new prospects and customers whenrequired

• Review and approve deliverables, including post-deliverable sign-off

• Provide reporting from various software systems aligned with client business needs, includingfinancials, growth forecasting, production, marketing, and demographics
   

Project & Stakeholder Management

• Direct all conversion and onboarding activities, collaborating with internalABC Fitnessteams to ensure effective communication andtimelyresponses

• Manage, delegate, and oversee client issues with department leadership

• Partner with upper management to resolve complex issues when necessary

• Provide weekly project updates and summaries to department leadership

• Offer expert guidance and support to internal teams and onsite staff to address critical or outstanding implementation issues

• Collaborate with Software Development to advocate for product enhancements and improvements

• Deliver project completion documentation to Customer Success to ensure a smooth transition to the final stage of the lifecycle
   

Additional Responsibilities

• Maintain expert-level knowledge of all client-facing software and systems

• Proactively create opportunities to engage with clients through regional meetings and events

• Submit expensesin a timely mannerand adhere to company expense policies

• Perform other duties as assigned by management

• Maintain regular and reliable attendance
   

WHAT YOU’LL NEED:

• 3+yearsexperiencemanaging projects,facilitatingclient conversations,leveragingtechnicalaptitude, and collaborating cross-functionally to set up clients for success 

• Advanced Microsoft Excel skills

• Intermediate MS Word, MS Access, Outlook, OneNote

• Excellent communication skills, verbal and written

• Excellent time management

• Mustdemonstrateleadership

• Must be a self-starter

• Must be able to make independent decisions and take calculated risks

• Must be dedicated tobeavailable on-call 24/7

• Must be an excellent communicator

• Must be able to coordinate andmaintainseveral projects with multiple deadlines

• Must be able to effectively work across multiple departments to resolve customer issues

• Must be an excellent problem solver

• Ability to learn and implement technical skills

• Proficiencyworking with tools including Salesforce, JIRA and Asana is a plus 

• Minimum 2 years of relevant experiencerequired

• High school diploma or equivalent

AND IT’S GREAT TO HAVE:

• Project Management Certificationandorexperience managing projectsusing PM tools(preferred)

• College degree (preferred)

• Gym/Health club MMSexperience (preferred)

• Bilingual language skillsarepreferred but notrequired

Please note that the salary information shown below is a general guideline only and based on employees in the Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $76,000 -- $81,000 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

WHAT’S IN IT FOR YOU

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!

• ·Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

• ·Medical/Dental/Vision coverage

• EAP – we get you help when you need it. Period.

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

• And more! – so many benefits we couldn’t even fit them all here!

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: 

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com

#LI-REMOTE