Job Description

We are seeking a detail-oriented and proactive Order Management Specialist with a strong background in the Telecom/ISP industry. The ideal candidate will have experience coordinating service delivery and migrations, managing customer communications, and ensuring SLA adherence across complex telecom projects.

Key Responsibilities:

• Manage and execute customer orders related to telecom services (Voice, Data, IP, etc.) from initiation to completion.
• Coordinate with internal teams (engineering, provisioning, activation, NOC) and external vendors to ensure smooth order delivery.
• Ensure all migrations and service requests are completed within the defined SLAs and with minimal service disruption.
• Act as a single point of contact for the customer during the order lifecycle, providing timely updates and issue resolution.
• Prepare and maintain accurate documentation and reports on order status, exceptions, and escalations.
• Support the development and continuous improvement of order management processes and workflows.
• Conduct follow-ups and ensure proper closure of customer service requests and projects.
• Participate in customer calls and bridge meetings during service transitions or escalations.
• Ensure proper utilization of tools like Microsoft SharePoint and MS Office for tracking, documentation, and reporting.

Requirements & Qualifications:

• Minimum 3+ years of experience in the Telecom/ISP industry, specifically in Order Management or Service Delivery roles.
• Basic knowledge of telecom technologies and networking concepts (e.g., IP, WAN/LAN, broadband, MPLS).
• Excellent written and verbal communication skills, with a strong ability to manage client expectations and internal coordination.
• Strong coordination and project management skills to oversee order lifecycle and interdepartmental workflows.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Working knowledge of Microsoft SharePoint for documentation and task tracking.
• Ability to work in a fast-paced, 24x7 operational environment, including night shifts
• Highly organized with attention to detail and the ability to handle multiple orders simultaneously.
• Strong analytical and problem-solving skills with a customer-first approach.