The Royal Children's Hospital

Enterprise Observability & Monitoring Lead

The Royal Children's Hospital  •  Melbourne, AU (Hybrid)  •  2 hours ago
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Job Description

Enterprise Observability & Monitoring Lead

Digital & Technology | Sydney, Melbourne or Brisbane
Hybrid: Minimum 3 days per week on-site

Drive visibility. Improve resilience. Support patient care.

St Vincent’s Health Australia is seeking an experienced Enterprise Observability & Monitoring Lead to uplift and lead monitoring capability across a complex national healthcare environment.

This is a unique opportunity to build a true enterprise observability capability — improving how we detect, respond to, and understand service impacts across technology that directly supports patient and resident care

You will play a key role in ensuring our digital environment is stable, visible, and responsive, enabling teams to act faster during incidents and clearly understand which services are impacted when disruptions occur.

The opportunity

This role sits within our Service Management Platform function, working closely with Major Incident Management and technical teams to improve how monitoring supports real operational outcomes.

You will:

  • Build and uplift enterprise monitoring capability across infrastructure, networks, cloud, and applications
  • Improve incident response, enabling faster detection and resolution of issues
  • Provide clear visibility of service impacts, system health, and outages
  • Lead the shift from basic monitoring to service-level and application observability
  • Deliver insights that help teams make better decisions during incidents

What you’ll be doing

  • Define and deliver the enterprise observability and monitoring roadmap
  • Own and optimise monitoring platforms (including PRTG and associated toolsets)
  • Ensure monitoring signals feed into ITSM for incident management and response
  • Improve alert quality, signal-to-noise ratio, and operational usefulness
  • Develop dashboards and reporting that provide meaningful service insights
  • Enable teams to better understand and respond to system degradation and outages
  • Establish consistent monitoring standards across technology domains
  • Provide training and uplift capability across engineering and operational teams

About you

You are an experienced technical leader who understands that monitoring is not just tooling — it’s about operational visibility, service reliability, and outcomes

You bring:

  • Experience in monitoring, observability, infrastructure operations, or service reliability
  • Experience working across enterprise-scale environments and multiple monitoring platforms
  • Hands-on experience with tools such as PRTG, Azure Monitor, ThousandEyes, or similar
  • Strong understanding of incident management and ITSM practices
  • Experience designing alerts, dashboards, and monitoring frameworks
  • Strong problem-solving and root cause analysis capability
  • Ability to work across teams and drive capability uplift and adoption

Nice to have:

  • Exposure to application monitoring, synthetic monitoring, or observability concepts (metrics, logs, traces)
  • Experience in healthcare or other highly regulated environments

Why join us

  • Make a direct impact on patient and resident care outcomes
  • Build and shape a new enterprise-wide capability
  • Work in a collaborative, purpose-driven Digital & Technology team
  • Flexible hybrid working model (minimum 3 days on-site)
  • Opportunity to influence how monitoring and service visibility evolves across a national organisation

Ready to apply?

If you’re passionate about improving service visibility, reducing incident impact, and building enterprise observability capability in a complex environment, we’d love to hear from you.

Apply now.

Respectfully, no agencies please

Closing Date:

14 September 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https /www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct

The Royal Children's Hospital

About The Royal Children's Hospital

The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.

We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.

With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.

When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.

In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Parkville, AU
Year Founded
Unknown
Website
org.au
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