Job Description

Company Overview:

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Position Summary:

Enterprise Integration Specialists have a significant role in implementation processes, documentation and startup of all jobs. Responsibilities include customer and employee product training, quality control, engineering standards, engineering/startup scheduling, and assisting in pre-bid review. Specialists may also assist with configuration and documentation of servers, IP cameras, access control panels, and other systems before deployment to customers.

Essential Duties and Responsibilities:

• Consults with the Customer and/or IT Departments to analyze the specifications of computer hardware and software systems needed.
• Supports sales by reviewing the functionality and design of systems being proposed by sales or consultants.
• Works with the Estimators as a technical resource.
• Works with the project installation team and the Project Manager at the time of startup to ensure all aspects of the system are working, tested, documented and reporting properly.
• Recommends and manages the implementation, upgrade and maintenance of network equipment such as printers, servers, routers, switches and firewalls.
• Maintains and optimizes the process to label, configure, load manufacturer software, and test complete systems on customer workstations, servers, network equipment, and custom software prior to system installation.
• Provides quality product support to customers.
• Answer all forms of communication in a timely and effective manner to support the customer with technical aspects of the product.
• Provides escalated troubleshooting to Enterprise Integration Specialists within the Technology group.
• Provides escalated troubleshooting for installation technicians working with clients.
• Recognizes, documents and alerts leadership to trends in support tickets.
• Route potential bugs and feature requests to the appropriate department.
• Maintains manufacturer specific training syllabuses, ensuring information is current and relevant for training on systems that Everon sells and maintains.
• Estimates accurate engineering hours on all projects and ensure engineering and training hours posted do not exceed estimated values.
• Maintains the programming matrix and project files on the company file server.
• Remains up to date with company policies, procedures and products.
• Remains up to date on industry standards and technological developments.
• Studies literature and attends seminars to keep current in products, processes and materials.
• Other duties as assigned.

Qualifications:

To perform the job successfully, an individual should demonstrate the Everon Core Competencies that are foundational expectations for all employees. The additional requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in software support, customer onboarding or IT support is preferred with experience in the security industry being strongly desired.
• College degree in a technical field is desired.
• A+ and Network+ certifications, or equivalent knowledge, are required. CCNA, CCNP Enterprise, Security+, limited-energy or low-voltage electrical licensing, and manufacturer training certificates (e.g., Genetec, Avigilon, Milestone) are desired.
• Must be fluent in English language with strong skills in verbal and written communications with timely follow-up. Have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence. The Ability to speak effectively one-on-one or before groups of customers or employees of organization.
• Excellent problem solving and technical troubleshooting of hardware and software. Previous experience working with NVRs, IP cameras, or other video management systems such as Genetec or Avigilon preferred.
• Active team player, self-starter, and multitasker who can quickly adjust priorities with the ability to work effectively across multiple departments in a deadline-driven environment.
• To perform this job successfully, an individual should have knowledge of Networking TCP/IP, MS Operating Systems, MS Word, MS Excel, design software, project management software and programmable logic software.
• They must also be able to recognize the dynamic nature of software and must adjust their skill set to new technologies as they become important to the success of the Company.
• The individual should have knowledge of a wide range of software including core competencies in the installation and maintenance of Microsoft operating systems, Microsoft 365, and Microsoft SQL.
• This position also requires some knowledge of firewall implementation, switch configuration, and network segmentation and subnetting.
• Knowledge of Linux is desired.