Job Description

YOUR MISSION:

Join us in reimagining customer experience with Agentic AI. As an Enterprise Engagement Manager (f/m/d) at Parloa, you are a core driver of customer success, value realization and satisfaction of our enterprise customers. You will manage a portfolio of customers, guiding them through implementation, adoption, and ongoing value realization with a consultative and customer-first approach.

This is your opportunity to work with forward-thinking organizations as they transform their customer experience through intelligent AI agents.

IN THIS ROLE YOU WILL:

• Build strong, trust-based relationships and credibility across key stakeholders—represent Parloa as a reliable and value-driving partner.
• Drive customer outcomes—build success plans, track KPIs, monitor progress, and translate results into business insights.
• Oversee implementations—manage cross-functional teams and timelines to ensure smooth, on-time go-lives.
• Proactively manage renewals and identify growth opportunities across accounts, including new use cases and departments.
• Make value visible through strong communication and translating outcomes into impactful messages.

WHAT YOU BRING TO THE TABLE:

• 1–2 years of experience in Customer Success, Account Management, Consulting, or similar role
• Strong communication and relationship-building skills, with the ability to engage both technical and non-technical stakeholders.
• A proactive, growth mindset and eagerness to learn—comfortable managing multiple customers and priorities in a dynamic environment.
• Strong organizational and project management abilities to ensure smooth execution and follow-through.
• A genuine interest in AI, automation, and customer experience innovation.
• Excellent verbal and written communication skills in German and English.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Regular team events, game nights, and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meeting the team → Founder interview