Erias Ventures was founded to serve its customers with an entrepreneurial mindset. We value creative problem-solving, open communication, and empowering our employees to make decisions and put forth new ideas.
Our staff includes technical experts working across multiple disciplines, bringing diverse perspectives to every project. We are seeking engineers who wish to grow their careers and want to become part of a technically strong and growth-oriented company focused on bringing innovative solutions to the difficult mission problems facing our customers.
We are seeking a DevOps Engineer responsible for providing Tier I/II support for the integrated watchfloor capability within a 24×7/365 operational environment. You'll operate as single point of contact (SPOC) between the service provider and operational users, capturing, logging, categorizing, and prioritizing all incidents via a standardized ticketing system; Tier I/II personnel will cover the watch floor if not elsewhere. Perform initial diagnosis using established knowledge bases and incident models. Attempt first-contact resolution for standard issues (password resets, account access, basic navigation, known errors). Escalate unresolved incidents to Tier II support via functional escalation procedures. Maintain incident status communication with users throughout the resolution lifecycle. Document all troubleshooting steps and resolution actions to populate and expand the knowledge base. Provide 24/7/365 coverage via rotating 12 hour shifts (0500 and 1700 daily), aligning with 2 week rotation schedules. Clearance
A current Top-Secret/SCI with polygraph security clearance is required. Candidates cannot be sponsored or nominated for a government security clearance under this position.
Bachelor of Science in Engineering or Computer Science. May substitute four years' experience in lieu of a Bachelor's Degree. May substitute two years' experience with MS in Engineering or CS
Erias Ventures provides a complete package of wealth, health, and happiness benefits. The expected salary range for this position, depending on education and years of experience is $185,000 - $205,000.
At Erias Ventures, we are dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, we ensure that all qualified applicants are considered for employment based on merit, without discrimination. We welcome individuals regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Do you know a cleared professional seeking to advance their career? Interested in earning some extra cash? If so, refer them to us with their name and contact details, and you could be eligible for a referral bonus of up to $10,000 for each successful hire.
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To learn more about our company visit our webpage or LinkedIn.
Erias Ventures was founded to serve its customers with an entrepreneurial mindset. We value taking action, having the courage to commit, and persevering through challenges and failures.
Taking action requires persistence and boldness. Here at Erias, we believe that with proper planning and deliberate focus even the hardest problems can be dismantled into manageable pieces that can be worked.
Acting in the face of uncertainty takes courage and conviction. That is why we are committed to providing innovative, scalable, and adaptive solutions to satisfy the unique problems confronting our customers as they work to secure the nation.
Being successful depends on persistent dedication, resoluteness, and adaptability. We take great pride in our ability to quickly and effectively overcome any setback or obstacle we encounter as we develop and build complex systems and products.
We have strong core competencies in Software Engineering, System Engineering, Automated Dissemination and Reporting, Cyber Engineering, and Data Science and Analytics.
We provide experts well-versed in all aspects of SIGINT and CNO. By providing multi-discipline engineers, we are able to build innovative solutions that meet the diverse needs of multiple mission stakeholders. We are proud of our Mission Mentorship program that ensures that our engineers are effective, productive, and knowledgeable on their first day.
In short, we engineer mission.
View our openings at http://careers.eriasventures.com
